Te Kairanga — Attraction in Martinborough Community

Such a disappointment as we had heard such good things about this place . We arrived for our reserved tasting on Saturday 3rd April and the place was busy. We had a reserved table and were seated. Our first tasting came 10 minutes later and the lady was too rushed to really explain the history of the vineyard or even the wine , they ran out of sheets showing the wines so we had one for the four of us. We then waited , then waited, then waited , the a bus full of people turned up and we waited and waited. After 45 minutes we left and went to our next vineyard.

Such a shame as we were looking forward to taste their Chardonnay , Pinot noir and their Gin, but was not...

The customer service was appalling. After hearing great things about the food. We arrived ordered our wine (which was hardly a glass) and food, sat at a table until the lady behind the counter asked us to move out on to the ground outside for another pair of customers who where for some reason more important. Our food arrived to the table and the people sat at our table felt terrible and offered us to sit with them so we could eat our food. It just blows my mind that someone would even consider moving seated customers. She could have asked us if we were ok to share the table with these new people as there was enough room....

AVOID AVOID AVOID. The wines are average for the region and they are overpriced for what they are. The tasting room was only staffed by a single person and she continually skipped our group so we decided to move on. We were then chased after and told a terrible excuse that it was illegal for us to leave without purchase, despite being terribly incorrect we were also not informed of this before hand. We wasted almost an hour here for only 3 tastings and werent allowed to leave. Avoid this tourist trap and go to one of the many other great wineries...