Cardrona Alpine Apartments — Attraction in South Island

There are reasons these apartments get booked out a year in advanced. Our group stayed four nights at Cardrona Alpine Apartments this winter season and have already gone back to rebook for 2021. These apartments range from around $500-$800 a night depending on size, and works well particularly with young families. Other than the obvious ski in-ski out benefits, we had kids between 2 and 5 years old and it was brilliant to have a place to rest after being out a couple of hours, to have lunch, or even just to freshen up. When the ski field is closed after 4pm, there's still plenty of daylight and the base of the resort was all ours and kids were out enjoying snowball fights.

The Apartment staff was friendly and attentive. We experienced great customer service even before arriving. Due to Covid and airlines restrictions, we had to postpone our trip, Cardrona Alpine Apartments along with Cardrona resort went extra miles to accommodate our requests and allowed changes of bookings and refunds of any differences. The unforeseen situations had huge impacts on the travel industry including Cardrona, yet they still put us before their own benefits. As such, they have shown exceptional management skills and earned loyalty of at least our group of 10 to return for many years to come.

The most exceptional experience was on our last day when we were about to leave in the midst of a severe snow storm. The Apartment staff asked for our car keys -- they went on and dug out our cars from deep snow fall overnight, had two staff put chains on, warmed our cars and drove them to our doorsteps ready to be loaded. This is BAR NONE the most exceptional service we have experienced in a long time. They didn't have to do that at all, but they did to make sure we make it safely down the mountains.

The way Cardrona manages their business and treatment of customers should be what all...

Stayed for a week of skiing and the accommodation is great! Modern, clean and literally downstairs to the chair lifts.

We really love Cardrona as a destination because we are beginners and it offers good runs and you also get much longer ski time by staying on the mountain.

The drive up was pretty easy as the resort maintains the road up the mountain. If you are coming from Queenstown be careful on the crown road as we got stuck in a snow storm there.

The staff are excellent. Really helpful and do a good job. By the end you feel more like family than just a guest number.

George runs a really good property and was extremely helpful and willing to help orientate us and help out with car parking and all the practical stuff. Also special shout out to Hannah who did the night management and went around and made sure you were ok each evening and solved any issues we had (around extra towels or planning for the next day).

The food is limited on the mountain and we did a shop at Woolworths on the way which worked out well. We would do the same...

Amazing service always check if you need anything restocking kitchen needs or removing rubbish etc.. car valet service is awesome. 3 bathrooms kitchen laudry and a drying room Accomodation is Upstairs from the bar/restaurant and a very short walk to the gondola or lift maybe 1-2min we will definitely be rebooking. One of the best on mountain experience I have...