Poor maintenance and bad customer service!
Slopes are short and not very steep. Ok for beginners. Only one lift (except the kid lift).
But the problem this time was:
I bought a full day ticket for 430 NOK and tok 3 runs. Then the lift stopped due to a mechanical failure. From what I heard a bearing had to be replaced.
When there is only one lift, you are depending on it to run.There are no alternatives. They don't seem to have a proper maintenance system. This bearing failure should be discovered and fixed with regular inspection and maintenance. Running until something breaks is not acceptable when there are people in the lift. And customers that have payed. I hope everyone got off the lift safely. Lift stopped several times on my first rides too. So they probably had a suspicion. Maybe the lift had these stops before I arrived. I dont know. Spare part bearing was not available. They had to go somewhere to get it. They should keep a minimum of spare parts. And bearings should be included. They can only refund your ticket if it was not used. Even if it's their own fault. Ride one or more runs before the stop and no refund. Excellent customer service. Is this even legal? I asked in the ticket booth if this ticket was valid in Hafjell and they confirmed that. I know it was like that earlier. So instead of waiting in the overcrowded and overpriced restaurant for the repair which could take the rest of the day, I went to Hafjell just to discover the card did NOT work. Excellent, again.
If you can choose ski resorts, I strongly recommend going...
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Read moreThese slopes are great for teaching kids how to ski or snowboard. You can have a bit of fun if you're not experienced as well, as there are both red and black slopes as well. There are some options for off piste, but it will be...
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