Extremely difficult to deal with if you require a refund due to cancellations - previous reviews seem to confirm this as well. Great if everything goes smoothly and weather is perfect, I unfortunately had a different experience. Travelled a long way for the skydive, called them 3 days in advance to confirm if the dive will go ahead as weather was forecasted to be rain/cloud. Called them the day before and they seemed very confident it would go ahead despite me questioning the weather. We get there on the day, I paid the balance and was immediately told after they take my money that the dive may not go ahead if the clouds stay low. Waited 1.5 hours before we were told the dive is cancelled. I emailed them for confirmation of a refund and for 7 days did not receive a responds or answer to any of my calls. They finally responded 2 weeks later saying they will process the refund and that it would take another 14 days, 14 days pass and still no refund. Emailed them again, and the response was they had filled in the bank account details wrongly and the transaction did not go through and they will redo the refund which then came through immediately. Which begs the question if this was all a delay tactic. While the experience would've have been great if the skydive happened, the business is run extremely badly, when you take money from customers so easily but do not follow up with care. Will not be recommending this place.