Holiday Inn Singapore Atrium by IHG — Attraction in Singapore

I had needed a place with service facilities to stay whilst I recuperate after my surgery. I was looking for a hotel with 24/7 halal dining options, an in-house laundry svc as well as a self-laundromart, centrally located hotel near MRT station, wheelchair I could borrow upon arrival after surgery, room with good amenities and an accessible room with grab bars, shower seat, emergency call bell. I had found it in Holiday Inn Atrium Singapore. However, I must admit after staying here for about a month, I would totally recommend this hotel for anyone who is looking for a hotel to recuperate or just a hotel to stay on holiday in Singapore.

This is a 4 star hotel which at first glance looks out of the way, however it is actually very centrally located with Havelock MRT Station linked to the hotel that takes you to other parts of Singapore easily. It is also easy to get taxis and private hire cars just using the apps from this hotel due to its central location. It also has the convenience of 2 provision shops located beside the hotel which closes at 3am daily.

The breakfast buffet at Atrium Restaurant is halal and has a very widespread international buffet which is very delicious. The menu changes daily. They have a very delicious and chocolatey hot chocolate drink that you can order from the staff. At dinnertime, this restaurant serves very delicious international dinner buffet as well that is value for money. The staff at the restaurant are very warm and friendly and they make the restaurant atmosphere like a warm family restaurant. Thank you Santhiya, Jega, Frennie, Aloysius, Qi Sheng, Aunty Janice, Ting Xuan, Albin, Aunty Ah Hoon, Aunty Belina, Sakinah, Mama Liza, Chef Rahman, Chef Zul and Chef Fizzy for all your warmth, caring, friendliness. Your warm smiles really make my day and make coming to Atrium Restaurant for a meal a delight.

The Concierge team are very professional, warm, friendly and caring. They always approach me when they see me to ask if I'm doing OK. Shane the Concierge has a wealth of "in the know" info about Singapore. Kai Bin the bell boy is very friendly and helpful and caring. He goes beyond his call of duty to make guests feel comfortable. When I had checked out I was in pain and Kai Bin was on duty which was ending soon. He had made sure to help me with my luggage and waited for my Grab car to come even though his duty had ended at 6pm. His kindness touched me a lot. Chandu the bell captain is very friendly and caring to always enquire about how I'm feeling when I come back from work at night. Carlos helped me with my luggages and has very friendly warm smiles to everyone even on very busy days and nights.

The Hotel Operators, Sabrina and Ani, are very warm and friendly especially Ani who has a very caring voice and attitude which was a comfort to hear when I called in to request for stuffs during my recuperation.

Thank you to Anna, Sega, Fish, etc for helping me with my room extensions. Especially to Anna the Duty Mgr who introduced me to the accessible room for my initial recuperation stay when I was enquiring around with different hotels. She was also sweet to check on me after my surgery whether all things are OK.

All in all, thank you from the bottom of my heart to all Holiday Inn Atrium Hotel staff for making my stay a warm and memorable one. For being like a caring, friendly family when I didn't have one to see me through my recuperation. I would never have thought I could stay in a hotel with such a caring, kind, family like and friendly staff culture. It's the best hotel choice I made.

This is a very recommended hotel for any type of stay whether medical tourism, holiday...

I recently attended my nephew Soh Yi Ren’s wedding on 11th January 2025 at your hotel and I feel compelled to share the exceptional experience and service we received. Having attended numerous weddings at 5- to 6-star hotels, I must say the service provided by your team truly surpassed expectations and left a lasting impression on all the guests.

Here’s what stood out:

1.Exceptional Guidance:

Wedding planner ( Alan Sim) was consistently present, ensuring the couple was well taken care of. He guided them step-by-step with detailed instructions, making sure they felt confident and well-prepared throughout the event.

2.Outstanding Service:

The food servers were excellent from the cocktail reception to the dinner ser… [4:13 PM, 1/13/2025] Josphne Lim: Your email is well-written! Here’s a slightly refined version for added professionalism and polish:

Subject: Appreciation for Outstanding Service at Soh Yi Ren and Teo Jia Hui’s Wedding

Dear Holiday Inn Atrium Management,

I recently attended my nephew Soh Yi Ren’s wedding on 11th January 2025 at your hotel, and I feel compelled to share the exceptional experience and service we received. Having attended numerous weddings at 5- to 6-star hotels, I must say the service provided by your team truly surpassed expectations and left a lasting impression on all the guests.

Here’s what stood out:

1.Exceptional Guidance

Wedding planner Alan Sim was consistently present, ensuring the couple was well taken care of. He provided step-by-step guidance with detailed instructions, making sure they felt confident and well-prepared throughout the event.

2.Outstanding Service

The food servers were excellent, from the cocktail reception to the dinner service. They were attentive, prompt, friendly, and polite, always ready with a smile and eager to assist with any requests.

3.Proactive Leadership

Senior Banquet Events Manager Justin Ong demonstrated outstanding leadership by consistently guiding and supporting the servers. His attention to detail and commitment to guest satisfaction were evident in every interaction, ensuring the event ran smoothly.

4.Exquisite Food

The food served was not only excellent in quality but also generous in portion size—a rare and appreciated gesture compared to many other banquets.

Although Holiday Inn Atrium is a 4-star hotel, the level of service and attention to detail made it feel like a 6-star experience. Your team’s efforts made Soh Yi Ren and Teo Jia Hui’s wedding truly memorable and exceptional for everyone who attended.

Please convey our heartfelt appreciation to your entire team for their hard work and dedication. Congratulations on fostering such a wonderful team that delivers outstanding service and creates lasting impressions.

Keep up the excellent work that...

Stayed at this hotel as an IHG rewards member for 3 nights as part of an extended holiday. The hotel is striking from the moment you enter with a very impressive courtyard lobby and elevator system. In short we found two different levels of service within the hotel itself which was unusual for us as we have stayed at IHG hotels regularly for a number of years. Check in, concierge, housekeeping and lounge staff were ALL excellent. We found them to be engaging, efficient and polite at all times which was very pleasing. The room itself, whilst a bit dated, was perfectly clean and well appointed for what we booked. It was serviced daily to a good standard. Sadly, the downside to our stay was the hotel restaurant which we used only for breakfast so cant comment on other mealtimes. Firstly, we booked a room for 3 people with breakfast included only to be told on arrival that breakfast was only included for 2 persons and we would need to pay for a third. We're not looking for anything free but, why not simply adjust the rate at the time of booking to include the extra person. This would avoid the unnecessary delay every morning at the restaurant whilst staff processed the extra payment. Perhaps this could be made clearer in the booking system with an option to prepay for extra person as required. Secondly, the cost of the extra breakfast is simply not reflected in the quality of the items offered. There is a lot of choice but in an attempt to try and please all guests the quality suffers. For us personally, the 'western' breakfast hot food options were of particularly poor quality. The breakfast was simply not good value for money. Finally, and most irksome, was the attitude of the restaurant staff. We found most of them to be surly and uninterested in maintaining the smooth running of the restaurant. A number seemed to simply float around doing very little. One in particular clearly gave the impression that the hotel guests were inconveniencing her, every day. I witnessed one member of staff fail to take proper care of a trolley, which collided with a guest who was attempting to serve himself from the buffet. Luckily he did not appear to be harmed but absolutely no form of apology was made to him at the time, certainly not that I saw. On our last morning, none of the three hot drink machines were functioning at one point. Staff had to be prompted to attend to this. Come on IHG! You cant run a hotel where one side is providing an excellent service only to be badly let down...