Ezemvelo KZN-Nature Reserve — Attraction in Msunduzi Local Municipality

Title: Disappointing Experience at Cape Vidal 6 Bed Log Cabin

Review:

I recently stayed at the Cape Vidal 6 Bed Log Cabin on 06 June 2024, and unfortunately, my experience was quite disappointing.

Firstly, we were charged R3465 upon arrival, which was significantly higher than the R2520 quoted over the phone and listed on your website (I have a screenshot as proof). This unexpected discrepancy of R945 was unprofessional and upsetting.

Secondly, we were not informed about a power outage that left us without light or hot water. The geyser was cold, and the cabin was in complete darkness. We had to make a fire to cook our meal, and by the time a gas cooker was dropped off at 7pm, we had already eaten a partially cooked meal. This was particularly challenging given the winter season with our toddlers expecting fair and paid-for facilities.

Additionally, the cabin's cleanliness was below par. Despite assurances that cleaners had been there in the morning, we found stained linen and spiderwebs throughout the cabin. While I understand being in the woods might lead to some natural elements, the level of cleanliness was more like neglect and not up to standard.

Lastly, the assistance from Lindokuhle, the receptionist, and Molly, the supervisor, was lacking. Their inability to help onsite and the delays in resolving these issues added to our frustration.

As someone who works in the accommodation and hospitality industry, I am aware of the challenges in maintaining high standards. However, the issues we experienced during our stay fell short of the expectations I had.

I hope these concerns are taken seriously and addressed to improve the experience for...

What can one say about a place that fills your heart with joy and peace! Having first visited the the park as a teenager and fallen in love with it, it still does not fail to disappoint ❤ Take the time to wake up early and enter the world of the bush, awaken together and enjoy the symphony of the african bush. Enjoy the animals, but, slow down and look at the small stuff, the birds, the wild flowers, the butterflies and listen to the joyous sounds of nature waking up! Well worth the effort of the pre dawn wake up! As for Mpila accommodation, its is simple and rustic, all you need when your main focus is the bush and all it has to offer. It is perfect for a place to sleep, cook and look back on a day well spent in the african bush. Thank you Ezemvelo KZN Wildlife for all you do in maintaining such a wonderful resort - Umfolozi Hluhluwe...

Had an issue personal with a staff member.To John from Sales and John's senior The Much Respected gentleman with the Braids who so reminded me of my late Bra Cabazela from My darling Zululand...well done on bringing that female born in 1992 to order.Her racist comments which I have proof of were she regarded an Indian as 'sis' I love the Zulu Nation.I love my country.I love Ezemvelo Sales.Well done.This female pursued a territory dangerous and was disrespectful.Her lies of not knowing any Indians etc later caught her out.Total professional service delivery from John and...