Thanda Tau — Attraction in Phumelela Local Municipality

Arrived for a quiet weekend expecting rooms to be of a high standard, what a disappointment arrived to be greeted by a pleasant receptionist willing to help, then we went to our chalet, sadly the garden was unkept, entered the room not bad turned the fridge on warm air started coming out oh well we'll give it some time to cool down another mistake, tried to open the safe no can do, tried the Wi-Fi not working, ok back to reception, receptionist had knocked off and found another young lady who was quick to tell me that she normally worked in the admin department and made me feel like she was doing me a favour, fridge problem sorry sir not much I can do about that, safe - please pay a deposit and I'll give you a key to use (why can't you just give me the code - blank expression), Wi-Fi sorry sir we're having a problem here's a voucher for 1gig ok thanks what must I do with it - another blank expression. By this time we'd been there only a hour and still had another nearly 2 days of our stay to spend here, off to the restaurant, this was the only saving grace staff were super efficient and friendly and always made us feel welcome. Time for bed - ok turn the fan on, oops no fan no ventilation can't sleep with a window open as the mosquitoes will carry us away or eat us to death so that meant 2 nights of hell trying to sleep, wake up after a minimal amount of sleep to have a shower (I should have taken my scuba equipment) the drain was either blocked or the drainage system non-existent oh well better let reception know there's a problem - another mistake as the expression was -What would you like me to do about it. Time to end this novel with the following - Location is great, Restaurant has friendly staff who in my opinion do their best, Accommodation - not worthy of 1 star, Would I recommend...

Arrived for a quiet weekend expecting rooms to be of a high standard, what a disappointment arrived to be greeted by a pleasant receptionist willing to help, then we went to our chalet, sadly the garden was unkept, entered the room not bad turned the fridge on warm air started coming out oh well we'll give it some time to cool down another mistake, tried to open the safe no can do, tried the Wi-Fi not working, ok back to reception, receptionist had knocked off and found another young lady who was quick to tell me that she normally worked in the admin department and made me feel like she was doing me a favour, fridge problem sorry sir not much I can do about that, safe - please pay a deposit and I'll give you a key to use (why can't you just give me the code - blank expression), Wi-Fi sorry sir we're having a problem here's a voucher for 1gig ok thanks what must I do with it - another blank expression. By this time we'd been there only a hour and still had another nearly 2 days of our stay to spend here, off to the restaurant, this was the only saving grace staff were super efficient and friendly and always made us feel welcome. Time for bed - ok turn the fan on, oops no fan no ventilation can't sleep with a window open as the mosquitoes will carry us away or eat us to death so that meant 2 nights of hell trying to sleep, wake up after a minimal amount of sleep to have a shower (I should have taken my scuba equipment) the drain was either blocked or the drainage system non-existent oh well better let reception know there's a problem - another mistake as the expression was -What would you like me to do about it. Time to end this novel with the following - Location is great, Restaurant has friendly staff who in my opinion do their best, Accommodation - not worthy of 1 star, Would I recommend...

You can't fault the shop, restaurant, play area and immaculate accommodation. Walking through, you can't help but appreciate the effort, money and thought that has gone into this 'gem'. So misleading for what comes next! A walk through the next gate and you can't believe how the same owner is responsible for the conditions of these animals. We literally walked through rubbish, litter!! We couldn't believe it. We didn't see all the animals... it's appalling! Not a tree in sight. Each 'pen' was exactly the same. Grass, wooden structure and the animals! Each animal called to as if being fed so they would react. Disgusting that these beautiful beasts be kept like this. To finish this awful experience, we are walked through the accommodation and train tracks for fun kiddies rides and all the amazing facilities for guests with money. This further pushing the very clear point that these animals are here simply for money sake. The burning question is how this is acceptable. I wasn't able to talk to the owner himself because he was in his 'big house' but I would literally love to see a day, pay 10x the rate to see him in any one of these enclosures in 30 degree heat! Shame on you for allowing this when clearly you have the funds and resources to do better!! WHY are you not...