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Our family visited Adrenalin Addo Adventure Park on the 27th of September after making a booking on Friday the 26th. We were 4 people incl. 2 visitors from NZ.
The road to Addo was horrible and very unsafe with many reckless drivers. It would have been great if the Adventure Park would have informed us about the roadworks and suggested a alternative road to get to Adrenalin Addo safely.
We arrived after 11 and we found a quite Park with no one on site to guide us were to go. The gardener who was busy in the front ran to us and instructed us where to go. We walked down the road got to the container shop not knowing how to proceed. We ordered some coffee (Not recommended for coffee lovers) from the friendly ladies who then told us where to go. We were a little bit disappointed as one would expect someone like the owner to meet your guests in the front, greet you and assist you with everything.
When we got to the front deck area the guys on site started chatting and explaining everything to us. The staff was very friendly and polite but one would expect staff with neat clean uniforms not shirts with huge holes and damaged shoes etc.
The indemnity form QR code was given to us but we struggled a bit as not everyone's smart phone could scan the QR code and I needed to download a QR app in order to fill in the form. No printed forms was available on site. We climbed on the scale to check everyone's weight for safety reasons and then of to the harness room.
The guys were very good and friendly in kitting us out with safety harnesses etc. They knew what they were doing. One of the biggest let downs for all of us was when the guys handed us the helmets. The helmets was dirty / filthy! some looked damaged with no inside padding and very unhygienic. We complained but as we already paid the day before we had no choice. No sanitizer on site to clean the helmets, no hairnets for clients or ladies. The dirty / damaged helmet's was a big let down for us.
The next let down after paying over R2600 for the adventure was when the staff kitted us out and then gave us an option to walk up the steep hill where the ride begins at the top or pay them another R75 per head for a 4x4 ride to the top. This is a sure way to kill any tips which one would have given the staff. Surely these harnesses could have been stored at the top of the hill? To kit a client out with heavy harnesses and bags etc. and then tell them to pay more or else walk up the hill, with no complimentary water bottles is just a big NO and let down.
Our second ride our NZ guests payed for the optional 4x4 trip to the top. One would expect a 4x4 bakkie or Land Rover like vehicle but after walking up a steed hill maybe 300 meters to the 4x4 area we were greeted by a friendly staff member with a mini 4x4 quad bike like vehicle. Not what we expected for R75 per head. Anyway climbed on top and the guys starts the mini JD quad like truck and speeds to a steep hill where he screams "HOLD ON " at every hill. The path was steep, many loose rocks. This little 4x4 quad like truck felt very unsafe racing up the hills to the top and nobody was instructed to put their helmets on for safety. The guy driving was friendly, funny but this was very very unsafe.
Adrenalin Addo Adventure Park was a great experience. It is something I will recommend to others but the owner needs to relook at their way of operation. SAFETY, THE EQUIPMENT, UNIFORMS AND HYGENE was a huge let down for us. I know the website states no self braais, but for us coming for Port Elizabeth this would have been great. We had everything but had to go and braai inside Addo Game Park
May I also suggest a few 4mp IP cameras at the top recording your experience as well as another camera halfway and at the bottom recording your visitors ride / experience down. A TV screen at the bottom to view what's going on at the top as well as displaying the ride down will be a great advantage. This video or pictures can be saved to a memory card and sold to the visitors for a extra income.
Definitely a experience I...
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Ryan and his Team run a brilliant and extremely blood rushing operation, the registration process is super easy and before we knew it we were being led on our journey up the kloof by our guide named Emmanual who was also sharp as a needle with a brilliant sense of humor. We were on a tight schedule so we opted for the cruise to the tower in the open top Land Rover, driven by Emmanual of course, now bare in mind this road is a 4x4 trail and Emmanual made it look like a walk in the park. Upon the arrival at the launch Tower, we made our way up the stairs and were suited up in a matter of minutes, we were briefed on the "do's & don't's" and before we knew it, we were ready for take off! Take off we did, i cannot describe the initial feeling in words but to give you a rough idea, it did in fact bring back childhood memories when i was 6 or 7 and we had a "foefie slide"... I was filled with joy, excitement, adrenalin, euphoria and nostalgia and many more feelings racing through my mind and psyche. Now, take note... This is not a "foefie slide", this is a 500m zip line in the region of 65-70 meters above the valley which might I add has the most beautiful views, i took it all in, mesmerised! Back to the take-off, the speed in which you fly down is record breaking and the feeling within is indescribable, all I can say is : "I'll be back",. Addo Adrenalin is only 40kms from Port Elizabeth and makes a cool day trip. The cafe provides delicious meals for the post zip line experience and the coffee's...
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We decided to take our boys here and well, they did not disappoint. I am not a small person and the staff were amazing and did not make me feel like I could not be part of our children's adventures. We have taken our kids on a 10 day road trip and I promised myself I would do as much as I can to be part of their activities. Now for a fat person, like me, it's not easy. I need my head read. I am so scared of heights, the equipment breaking and hurting myself but I did it. Don't ask me what I was thinking when I booked it, I was clearly NOT thinking. However, the staff were amazing, the ride was, in the end fun, though it was the 2nd scariest thing I have ever done. Ya, I did another thing, worse than this. The double swing, although I was too big to do it with anyone else. I still did it. Never again but we loved it. I have not seen my husband and children laugh and enjoy themselves as much as I did today. I can highly recommend trying these guys out....
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