Groenkloof Nature Reserve — Attraction in Tshwane Ward 59

I planned a special birthday surprise for my partner at Groenkloof Nature Reserve, based on their website which clearly states that no booking is required for horse riding. Wanting to double-check, I called their main number over 20 times in the week leading up to our visit – including the weekend and the very morning of – and no one answered. Not once.

We decided to go anyway, only to be told on arrival that bookings are required and we must speak to the horse handlers. Fine. We walk toward the stables and see two guys working on an old VW with the bonnet up. Naturally, we didn’t think they were staff – they looked like visitors fixing their car. We waited around the horses, looking for actual staff members, until someone eventually pointed us back to those same guys.

I approached them politely, but was met with immediate hostility and rudeness. They were upset that we hadn’t greeted them (even though we were far away initially) and carried on about it for way too long. I remained friendly, explained that it was my partner’s birthday and we were just trying to plan a nice experience, but their attitude only got worse.

Every question I asked – whether they needed my contact details, what the horses’ names were, etc. – was treated like a stupid question. They kept speaking to each other in another language, laughing and ignoring us. It was clear they had zero interest in customer service and even less in making anyone feel welcome.

They told me my partner would “fall off the horse” and were just generally condescending and smug. I apologized multiple times trying to keep the peace – purely because we still wanted to go on the ride – but honestly, it was humiliating. At one point, I asked the names of the horses, and they mocked me, laughed, and walked away.

Luckily, the horse ride itself was actually enjoyable – thanks to the horses, not the staff. But those two men completely ruined the start of what was supposed to be a special day. They were unnecessarily rude, dismissive, and made us feel like we were bothering them for simply trying to enjoy a service the website advertises.

If Groenkloof Nature Reserve wants people to enjoy their experience and return, they should seriously reconsider who they allow to interact with customers. These two individuals were not only unprofessional – they were a downright embarrassment to the establishment. Won’t be recommending this place to anyone unless they get their...

I throughly enjoyed myself here. Mostly because we got to see Zebras at a very close range and walked between them. That was an exciting experience. The trail itself tends to be too rocky and a lot of climbing on the last 3 kilometres. The trail direction signs need to be repainted as some are almost completely washed off. There are some beautiful, peaceful open views where the fresh clean air brushes you as you walk and stop a bit to take it all in. We also saw wildebeest and an Ostrich family complete with parents and babies. It was actually the first time I saw baby Ostriches ever! We walked behind them for about 500 metres because they insisted on using the pathway and we did not want to get too close to be a possible threat to a mother of small chicks. We all know that is when animals are most dangerous or defensive. We definitely can't outrun an ostrich and Ostriches are known to kick. So that was scary but also exciting adding to the colourful experience we had. Also note that the map shoes resting places and we expected to find a table and benches under trees but there is no sign of any area being designated for resting. Therefore we believe that the map is just suggesting those places to you. You will decide whether you stand and drink water, take pictures or sit on the ground. We personally did not make any resting stops. We will definitely be coming back to Groenkloof...

Groenkloof Nature Reserve, located just outside Pretoria, is a haven for nature enthusiasts and adventure seekers. As the first game sanctuary in Africa, proclaimed in 1895, it boasts a rich history and stunning natural beauty. The reserve spans over 600 hectares, offering a diverse range of activities for visitors.

Hiking trails are a highlight, with routes ranging from easy to challenging, allowing visitors to explore the scenic landscapes and encounter wildlife such as giraffes, zebras, and antelope. Mountain biking enthusiasts will appreciate the well-maintained trails, while guided horse rides provide a unique way to experience the reserve. For those seeking a more relaxed outing, picnic spots and a 4x4 trail add to the variety of options.

The reserve's commitment to conservation is evident in its efforts to restore native vegetation and protect its diverse ecosystems. Visitors can also enjoy birdwatching, with an array of species to spot, making it a paradise for bird lovers.

Groenkloof Nature Reserve is a perfect escape from the city, offering tranquility and a chance to connect with nature. Whether you're an avid adventurer or simply looking for a peaceful retreat, this reserve provides an unforgettable experience for...