Great event marred by an abusive member of staff. Firstly myself and my guests would like to highlight that the overall reception and quality of the wines here is excellent. However there was one individual, who identified himself to us as Joan Capellanes, that verbally abused us and became physically threatening in a manner that was shockingly unprofessional and unpleasant. My partner and I have been working in the wine industry for over a decade, and have never experienced such behaviour from staff at a tasting event.
The event, CavaTast, was an incredible experience for any wine lover, with live music, beautiful Cavas and food pairings. The event finished at 4pm, and, after gaining permission from a waitress, we went to take some pictures by the Vilarnau sign with their delicious Cava. At this point there were still many people on the site and in the shop. My partner kindly took some pictures of a group of women by the sign and, as we waited, this individual, Joan, marched across the lawn and snatched the Cava glasses out of our hands in such an angry and aggressive manner that we were lost for words.
Upon returning to the tasting room, we tried to address the situation with this individual, but he refused to listen to our concerns about his behaviour and became more aggressive, pointing his fingers in our faces. For the grand finale he drove away but waited for us outside the winery entrance, stopping our car and harassing us through the window. We would urge Vilarnau to speak to this individual about his treatment of clients who have paid 35 euros each to...
Read moreWe were at caves Vilarnau this weekend for the festival and it was an unforgettable cultural experience. There was great food, drinks and entertainment not to mention the possibility to get a tour around the place to see how they produce their caves. A beautiful place in "el penedès" where we could listen to a great line up/ Dj's together with one of the best sounds all thanks to the spot itself and the organizers of the event who are doing an amazing job.
I fully...
Read moreGreat visit in great winery! We had privet group of 12 adults and 19 kids and everything was just perfect! The guides were very professional and very sensitive with the kids . They had kids friendly activity and the adults had private tour with great explanations about the wine and the area. The winery is very nice and we enjoyed the cava . Very nice view of the Monserrat...
Read more