ZIP-ITT Adventure Tours — Attraction in Diego Martin

My experience here was terrible. Absolutely horrible customer service. The zip-lining itself was supposed to take about 45 mins. Instead it was a race for the very grumpy staff to get us through the course as fast as possible. We did not have any time to laugh, have fun or appreciate what we were doing. The staff also behaved very inconvenienced by our presence and were very aggressive and hostile towards us with their actions and comments. They kept rolling their eyes at us for having questions and continuously made degrading and snarky comments towards us. The zip-lining itself was a good experience. However, because of the poor customer service I will not be returning, nor will I be recommending this place to anyone interested. I have the run through of the experience on camera as well and will show it to anyone who is interested, so they can see for themselves how the staff treats...

I really loved this experience. I've been Zip Lining in different countries, and this was by far the best experience. The staff was very up beat and excited, all while focusing on safety. They actually seemed concerned with us having fun and feeling safe. They were very efficient, and moved the group along quickly, which was a huge benefit for me, bc other establishments, will bring the entire group to the platform and then proceed

In addition they have a children's area which also provides a great play ground, a trampoline, mini zip lining, and a ball pit. Plus there was a guide who took great care of my small daughter and took her through the course.

I would really recommend this place to anyone who wants to consider this. Next time we come to Trinidad, I plan on...

This apparently just got bigger(on height), and I wasn't expecting the change. After I took the 1st leap of faith, it was smooth sailing. The service at this place is top notch and the staff is super friendly. We made it super close to the closing time, but they still accommodated us, and I couldn't be more thankful since we had made a 2 hr dive to get there. I loved every moment of this experience and its must on every visit to t&t! still a great experience, but they should invest in cleaning up the area where the zip line actually is. There are a lot of overgrown shrubs, and it almost looks abandoned as we walk up the main steps to the start of the zipline. That part was a huge turn-off. The staff was super friendly, though, and...