Barceló Cappadocia — Attraction in Ortahisar Beldesi

On the surface, this hotel seems to have it all: spa essentials (hamam, 2 pools, hot tub, steam room, sauna, massage rooms), gym, really well decorated throughout, modern luxury finishes, etc.... but beneath the surface the lack of attention to detail makes for a really disappointing experience.

Take the spa for example, which was gorgeously decorated and made you feel like youre in an ancient Roman spa. But the hot tub was a luke warm temperature at all times. Also the pool looked directly into the toilet in the women's bathroom. Why not put up a divider? Also the outdoor pool was closed, and looked so dirty.

While we were in the gym, 2 cats came in and 1 peed in the corner. The rowing machine was broken. And the treadmill would "catch" the treadmill when you start running. And the thermostat didn't work so it was really hot.

We were excited about the balcony, hoping to catch some hot air balloon sights in the morning. But we were disappointed to find out that the balcony was still under construction.

The lobby had a random metal detector gate. Which wasnt functional and was a huge eye sore and made you feel like you were in a government building or something. Why not just get rid of it?

Things in the room was the same story. We stayed in the suite duplex, which again was gorgeously decorated but functionally a little off. For example the luggage and closet area was when you first walk in the door, but there was no closet upstairs or even anywhere to put luggage. The air vents was installed directly above the bed and pointed downward, which blew air directly in your face. Also the black out blinds was all or nothing, so you cant partially close the blinds. When I tried to use the curtain tie backs, I found out they were decorative and non functional.

The shower door leaked water which spilled into the middle of the bathroom. After calling maintenance they determined that it was due to a slow drain, so the water pooled and overflowed. They did clean the drain and that foxed the issue. But still, shouldn't the shower door still prevent water from leaking?

The razor had bits of hair in the blades, which meant they probably packed up an old razor. I was too grossed out to use any of the other amenities. The bathroom robes had a belt loop that was broken.

On the bright side, the front desk was super friendly and responsive. They helped us call a taxi and was quick to address the shower situation. Breakfast buffet had a large selection every morning.

Overall, this is a 3 star hotel with 4 maybe 5 star veneer. It's fine to stay at but just lower your...

We have finished our 2 night stay at Barcelo Cappadocia. We booked this hotel and paid a premium price to have a good experience but our stay has been riddled with issues.||||1- After we checked in and went to our suite, we found that it was not properly cleaned after the previous stay. There were hair and crumbs on multiple locations on the floor. We had to call housekeeping and had them clean the floors again. ||2- Upon check-in, the living area TV was not working and we had to call the front desk to have this fixed||3- On day 2 of our stay after we came back from the site-seeing, around 4:30 PM, none of the ACs in the suite were working. They would turn on then turn off within 5 seconds. While we were figuring out whether to call front desk or keep trying, we heard a loud noise from upstairs which takes us to next issue||4- We went upstairs to investigate the loud noise since all of us were downstairs. We find that the bathroom mirror had fallen and shattered. There was broken glass everywhere. Even through the bathroom door was closed, small glass pieces had reached the bedroom floor. THIS IS A SAFETY HAZARD AND LEGAL ISSUE! Had one of us been in the bathroom, we would’ve been hospitalized.||||We called the manager who offered us a different room in the same category but which is smaller than our original room. He just shrugged his shoulders and said that’s the best he could do.||||We are paying a premium price for a premium stay and handling all these issues is not part of our vacation plan. What if one of our kids was in the bathroom when the mirror fell? We will be worried about such incidence for the rest of our stay at this facility. The hotel manager has refused to compensate us in any way. They have also refused to give us a Written Incident Report, and have stated that it’s not within their policy to refund us. We have attached photos of the...

We have finished our 2 night stay at Barcelo Cappadocia. We booked this hotel and paid a premium price to have a good experience but our stay has been riddled with issues.

1- After we checked in and went to our suite, we found that it was not properly cleaned after the previous stay. There were hair and crumbs on multiple locations on the floor. We had to call housekeeping and had them clean the floors again. 2- Upon check-in, the living area TV was not working and we had to call the front desk to have this fixed 3- On day 2 of our stay after we came back from the site-seeing, around 4:30 PM, none of the ACs in the suite were working. They would turn on then turn off within 5 seconds. While we were figuring out whether to call front desk or keep trying, we heard a loud noise from upstairs which takes us to next issue 4- We went upstairs to investigate the loud noise since all of us were downstairs. We find that the bathroom mirror had fallen and shattered. There was broken glass everywhere. Even through the bathroom door was closed, small glass pieces had reached the bedroom floor. This is a safety hazard, had one of us been in the bathroom we would’ve been hospitalized.

We called the manager who offered us a different room in the same category but which is smaller than our original room. He just shrugged his shoulders and said that’s the best he could do.

We are paying a premium price for a premium stay and handling all these issues is not part of our vacation plan. What if one of our kids was in the bathroom when the mirror fell? We will be worried about such incidence for the rest of our stay at this facility. The hotel manager has refused to compensate us in any way. They emailed us back, stating it is not within their...