Abu Dhabi Falcon Hospital — Attraction in Abu Dhabi

My beautiful cat went missing a week ago. We went there to look for him. Basically without a microchip i don’t have a chance to ever be able to get hold of him I was told. When I asked to see the cats they keep in holding e.g. those cats collected by the municipality I was told I’m not allowed to see them. When we looked at cats for adoption we realized we saw the same cats from 1 year ago- less than 20. So two different stories we were told- in fact one staff mentioned that from the holding place they go to the adoptive place another staff mentioned that once they are neutered and spayed etc. they are returned to the areas they were picked up from. I don’t believe neither. I had to write an ema to explain about cat and send photos of him. The only return ema I got was sorry we can’t do anything unless the cat is microchipped. They refused me access to the holding place- I actually don’t think it exists- I’m sure they are put down. Secondly my other kitten started to have a bad smell from it’s mouth. After consultation we were told they need to remove 4-5 teeth and all in all it will cost 1800 Aed. We questioned the fees and also how they could operate while the cat has infection. Usually the infection is treated and then you operate. We asked for antibiotics and anti- imflamatory tablets. They took blood from her and it took more than 1 hour. It cost 498 aed. Very expensive. A packets of these antibiotics cost 18 euro for 20. I don’t need to say more. The blood test indicated that dental surgery was not a necessity at that stage. The receptionist kept on asking for microchip etc. After the way I was treated I felt that they actually don’t care about your pet but how much money they can take from you. Unfortunately as much as I dislike them in the end if my kitten is sick I need a solution but I hate people that lie in your face etc. when my kitten got her first injection they injected her in the muscle instead of under the skin and due to that she swoll up and was in pain. We returned her and were told that she might be allergic to the injection. We realized from the start that they did not accept reliability. Her second injection was administered there too but the lady vet was very skilled. We told her what happened the first time. Irrespective customers can’t win. I don’t blame anyone- just feel sad and was frustrated being treated this way with my missing cat and my younger one. Kindness and honesty are important principles that cannot be taught. Sorry I have nothing good to say about your clinic. One word of advice- people are not ignorant- treat your customers with respect. In this regard your female receptionist must also get some basic training in customer skills and time management. Professionalism...

I’ve had awful experience with this “hospital” before.. and in a moment of poor judgement I decided to call them today when I found a newborn baby bird thrown into my balcony. Mind you, I regretted the call before even making it. But I had to try for this poor guy.. who knows? Maybe this time I’d be connected to decent human being. So I frantically explain the bird’s situation, begging for someone to tell me what to do. I didn’t know if I can even touch it. The receptionist listened and then without a word put me on hold. After holding for about 2 mins (they wished I’d just give up) a doctor proceeds to respond and start screaming at me how dare I call to ask questions .. “IF YOU HAVE QUESTION OR NEED HELP YOU COME HERE AND PAY” the “doctor” .. the supposed “animal lover” said. I hadn’t even said a word yet. He did not wait to see what I was even asking. If he waited, he would have understood that all I want to know is if I can TOUCH the baby to pick it up and if I can directly come in as a walk-in. This is the hospital everyone supposedly recommends for bird care… “the best” they say…. How sad.

So after the little baby was miserably failed by Abu Dhabi’s falsely-advertised Best Bird Care hospital, I proceeded to beg and plead other clinics to take me in. It wasn’t until I was pointed towards the newly-opened Dr. Vet Animal Hospital in Khalifa City. The doctor & his nurse RUSHED into action and immediately hospitalized the baby. What a team! They refused to take any money besides consultation (bless them! though I am ready to see this birdie’s treatment through to the end).

So.. thank you, Falcon Hospital, for failing to save yet another baby bird in critical condition (you can surely find an old rant review of mine to remind you of the baby sparrow with the cracked skull).

This place seems nothing more than a facade or a Falcon attraction. The actual animal care and shelter service is horrific. I’ve also had 2 of my dogs board here sometime between 2011-2014, and they returned traumatized, pee-stained, and completely depressed (bet that review is still up too).

For actual assistance and care for any type of bird, directly reach out to Dr. Vet Animal Hospital. They’ve got the means and HEARTS to properly assist you.

& to the careless Falcon receptionist and rude doctor (you know who you are), the baby’s doing great.. your carelessness did not deter us. & from the bottom of my heart,...

We had a cat that got run over by a car accidentally. My family contacted the hospital at night and they explained they have emergency and are open but at an extra charge.

The turn you need to take to get into the center is not clear on the high way, you will need to pass through a gate that says keep door open then follow the road to reach. It was a bit confusing the first time during night, so the road on Google maps is actually OK.

We took the cat and had to pay for a couple of things including some medications, xray and examinations.

We were told she needs a surgery. The next day we accepted the surgery knowing there is risk after making the full payment in advance including follow up charges like medicines etc.

It was more than what I would normally expect but we decided to go for it to end her sufferings. She had fractures and required hernia and spay since she was pregnant. Unfortunately, the surgery did not succeed and neither the mother nor the kittens made it. It's difficult to judge the doctor expertise since she was not in a good shape and we knew there were high risks.

I was asked if I want to keep the ash and I said no. Later, when I requested the balance I was told it is not refundable but it can be used for other treatments or to buy any supplements ie food, toys, etc. This might be mentioned clearly in the forms I signed.

I clearly requested being informed of any charges upfront and found an Incineration cost added without my consensus. After some calls and discussions in person it was considered part of the balance amount.

There was good follow up by the hospital after admittance and pre and during surgery. I signed forms and made the payment online. Mr Hassan was friendly and explained many things clearly and was following up well.

To summarize, it's good to find a place that is open outside working hours. Some of the charges in my personal view are on the higher end, but I have little experience in this. They charge 80 AED per calender day for hospitalization. My cat spent 13 hours but I was charged for the two days. I don't think this is the norm. If you want to give your cat away for some reason, they provide a shelter at a charge of around 165 for female and around 120 for male cats. If you want to adopt, there is a charge of over 400 including chip vaccinations and food if I...