Dunreyth Alpacas — Attraction in Chichester

We recently visited Dunreyth alpaca farm during October half term and were absolutely disgusted with how we were treated. We’d been given a voucher for my daughter birthday and I’d booked this via email back in July. The day before our visit we’d received a reminder email giving us all the necessary information we’d need for the walk. It stated on the email “Please do not bring anyone with you who is not booked onto the walk, as they will not be able to join you.” I assumed this meant spectators etc. Upon arrival I’d just got out of the car and was placing my baby in a sling when Peta greeted me with a not so friendly welcome. Unfortunately we were then turned away and not allowed to join the walk as they wouldn’t allow me to walk with my daughter carrying my baby. They also would not refund or reschedule. When I challenged this with Bruce and his behaviour turned extremely aggressive, shouting at me in front of my child saying “ I should have read the website”. I explained I didn’t book via the website so therefore hadn’t seen this piece of information but I did explain that I’d read the reminder email which had zero information regarding babies. Bruce’s behaviour unfortunately upset my daughter so much she ended up in tears, it was extremely inappropriate and confrontational.

It was such a shame as this could have been dealt with in a much kinder manner. So disappointing. I think the staff would do well to remember “ In a world where you can be...

If I could I would award 0 stars. Very inflexible and rigid . I had just moved to Hampshire and was sad, my husband got me a walking voucher to cheer me up. As with life in a new city. I got busy and bogged down with new schools and parent illness. I only just realised the voucher will run out on August 13. I booked for the 1st of August but I received an important appointment letter for the 1st of August. Of course I emailed asap to ask to change to the 30th August. Their response was No. Your voucher will expire before .!!!!! Great customer service!! Don’t book if you expect them to be helpful or flexible. Obviously I would have booked a date within the 13th of August had it been possible for me time wise. As for asking for an extension of the date of my voucher. Asking for my booking to be moved to the 30th can be considered an extension. And if it was not considered an extension. The business owner certainly didn’t offer it as an option or suggest it. They just said No flat out. The customer cannot be expected to know that a voucher can...

Visited Dunreyth on Sat had a great morning we arrived early and had a chance to see the Alpacas and Llamas waiting to be fed we were welcomed warmly by the owners Peta and Brian who lead the Alpacas into the shed to be fed they kindly invited us to go in and watch them then the ones walking that day had their harnesses put on and lead out to the yard to team us up. We were lead out of the yard and into the forest area where we walked at Alpaca speed as they do like to stop and nibble the greenery on the way round we stopped at a view point you could see all down to Portsmouth and Sussex it was a beautiful sight we were given a treat for the Alpacas who promptly gobbled it up then we walked back to the farm again with the Alpacas munching all the way back it was a lovely walk and the Alpacas are so soft to touch it was a truly great experience and would certainly do it again Thank you Peta...