Inflata Nation Inflatable Theme Park Peterborough — Attraction in Eye

To be honest, I found the service to be less than satisfactory and I hope its ok to share my experience with you.

I have never been to your venue before and had booked for 1-2pm. Family of 6 (2 adults and 4 grandchildren). I got stuck in traffic and called to say I was running late. I ended up speaking with a lady in either Birmingham or Manchester (not sure how we got through to them). I explained the same to the 2 staff members on the reception desk.

We arrived at the venue at around 1:05pm and waited to be seen by the reception team. They gave us 6 green tabs to place on the wrists of everyone then advised where the cafe was (to the right), lockers to the left, where we scan the QR code and follow the instructions. After that we were told to wait on the left for our safety briefing.

It took a considerable time to get the lockers to actually work and we paid the £5.00 locker fee by apple bay at 1:11pm (receipt shows me time). We then couldn't get the locker to lock and called the lady over for assistance, all whilst still trying to add the green tabs on the wrists of the party. (2 are under 5). Not sure why the team don't place the wrist bands on the children.

After the lockers were finally closed we then proceeded to wait for our briefing, however after about 5 mins and nobody actually coming over, the children went into play. We probably entered the play area at around 1:25pm. At 2pm (on the dot) the duty manager, along with a young girl with part green hair, came over to the children with the green wrist band, demanding it was time to leave. He was really quite abrupt and I had to speak with him and explain the lateness, issue with the lockers, waiting for the safety briefing etc.. but he walked away. Not 1 single acknowledgment, apology or offer to give us an extra 15 mins... he just walked away.

Not 20 seconds later he is speaking with my little grandson (aged 4) telling him to get out as its time up, which made him cry. Not sure why a man with DUTY MANAGER written all over his shirt, feels it necessary to be so abrupt with young children.

I took the children out of the area, with a 4 year old crying as he hadn't had lots of time to play and as I suspected, the locker didn't open and we spent another 5 mins or so trying to get the attention of someone, eventually showing the lady with the green hair, exactly what I was referring to with the locker issue.

All in all, we paid over £70.00 for approx 35 minutes play time, which I feel is very costly. I'd actually like you to reimburse me the money paid or provide the children with complimentary tickets for the next time they visit me.

It was a poor and less than satisfactory experience. When we book for 1 hour, I would expect the children to have access to the facility for the duration. I would also normally sit after and give them a drink / snack, but decided to take them elsewhere locally, as I felt giving you more revenue was not in our...

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We have been here many times and my daughter loves it however on recent visits we have noticed the general upkeep has gone severely downhill.

On this occasion the centre was absolutely filthy.

Slides which are meant to be blue are black the whole way down and we had to bounce down them as we were getting stuck in the grime and can no longer slide down. Inflatable was very soft due to the amount of damage on it and holes leaking air out all over the place.

Only one working ladies toilet and they were gross, needed a good mop on the floor and a general tidy up.

I visited with my 5 year old daughter and we were asked to watch the safety briefing with the other families who arrived at the start of the session however about 10 minutes into the session a group of older children arrived who had been dropped off by their guardians. They weren't made to watch the safety briefing and they spent the remainder of the hour playing very rough and ruining the experience for the younger children as they ended up scared of being hurt or they were forced off the activities by the sheer number of boys launching at them. Staff did attempt to intervene initially but as there were no parents with them they gave up quickly. We paid the same money to be there so we should have been able to enjoy our experience just as much without fear of the younger children being hurt. Adults should be asked to remain on the site at all times whilst their children are playing.

A very disappointing...