Had a good 4 days here. Everything was clean only the odd piece of litter floating around, nothing like what you’d usually see. Only let down was the food at the clubhouse. On arrival ordered 2 bowls of chips both undercooked, a tuna&cheese panini which came with no cheese & stale salad and crisps - got a refund no problem. Ordered a breakfast which came cold which indicated it had been sitting there for a while as other people on my table- theirs took 25 mins to bring out and was warm. Mine took 15 mins was a bigger breakfast & was stone cold? Asked to take it back and have a fresh one and it was brought back 10 mins later with new toast & eggs on the plate over the top to hide the original pieces of bacon I had already cut to eat the first time. This was an immediate put off that they couldn’t be bothered to just cook a fresh breakfast rather than heat up 1 in microwave that had been sat there for ages. I would’ve rather have eaten the plate of food rather than return it as I was hungry but that was a bit of a joke, it could’ve just been easily sorted but it seems the kitchen staff can’t be bothered or the rules on customer complaints are a bit too lax so I got a refund to save further disappointment & complaining further. Had a good time but yeah the food 100% let it down. If you stay here i would recommend to do a food shop instead.

The arcade could really have done with attention- half the machines were switched off or out of order. Only 3 of the 2P machines worked.

The entertainment i thoroughly enjoyed, staff were really good with that.

On-site chip shop was shut the whole duration, was told on the Monday it was shut until Thursday because it needed cleaning. How dirty can a place be that it takes 2/3 days to clean it?? Still didn’t open. Staff barely had a clue of what was what & what was going on to be honest. None of the entertainment was advertised, asked multiple staff members & then reception said to like a page called pod at dovercourt for updates. I think they should give you a leaflet or have it advertised on notice boards at the clubhouse.

The sandpark could do with a good clean up as there are little children playing in there but we found screws & all sorts in the top of the sand not even buried. So if they’re running around barefoot they could have an accident. it seemed like a breeding ground for mozzys as we’ve all been bitten multiple times.

I hope the management see my review & take it into consideration as it appeared it was just the general staff that took the wrap of things. The management didn’t have a system or some form of schedule/plan for the staff to follow. There were also no toilet checks done throughout the time at clubhouse. These things really need attending to as this is unfortunately what has let it down.