Front desk attendant and general manager make this a horrible hotel to stay at...

8:45pm Sunday night, I called down to front desk to request a courtesy call to the room above me; to quiet down. Front desk acted like I was inconveniencing her and that there was nothing she could do; she said that schools had checked into the hotel.

9:30am Monday morning, I called down to front desk requesting a late check out. The front desk said if rooms are available I could check out late, and I also had to chose a 11:30am or 12pm checkout time. (Normal check out is at 11am). Again, the front desk attendant acted like she was put out with my request.

10:45am Monday morning, I went to take a shower, and there was no running water. I also, at this time, missed a phone call from the front desk. I called the front desk, thinking I would receive an explanation as to why the water was not working. Instead was told that the phone ring I missed, was me being notified that my room keys were deactivated. The front desk attendant was very rude, not customer friendly, and could of cared less, that I was inconvenienced. I asked for the front desk attendant to bring me a dolly, so that I would not have to leave my room, only to be locked out. She initially said that she couldn't, and only did after I started to get upset with the situation.

When I left the hotel, I stopped by the front desk and requested to speak to the manager. The general manager came out, and stated she knew what had happened but there was nothing she could do about it, and that checkout was at 11am. This was reiterated multiple times in our conversation, that checkout was at 11am. Not one time, was another option made for the inconvenience or any customer service...it was more of, this is not our problem or fault.

I frequently travel, have been on delayed flights, rerouted to other states, placed in airport hotels, been in hotels during blizzards with no electricity, stuck on a train between Philly and NY for over 6 hours, etc...I have never been treated as bad, as I was, at Holiday Inn Abilene North; this was by far, the worst travel experience.

Due to the lack of customer service displayed by the front desk attendant and general manger, I do not recommend Holiday Inn Abilene North. Customer Service is everything.