Aviator 10 - Allen Theatres — Attraction in Alamogordo

For Birthday parties, I absolutely would NOT recommend this place. No one, not even the General Manager knew what to do! Our hostess was not information at ALL!, and did not guide us through the process at all. There was no prompt time for when the movie was going to start, and it felt rushed! The hostess neglected to tell us that the maximum capacity in the party room was not to exceed 43 guests... also she did not show us around the room. Half way through the party we learned that there was a bathroom located in the party room, which was hidden behind a side wall in the corner. Also if you have a loved on who is coming to your party, but they can only use a walker, cane, or wheelchair, they will NOT be able to attend. There is no way for them to climb the 15 steps it takes to get up to the party room. And I certainly did not see an elevator, unless the hostess/ General Manager neglected to tell us they had a special way for handicapped guests to be able to attend. They only give you an hour for the party room, and you have to make sure all your goodie bags, cake, food and/or decorations is cleaned up and put away before you go see the movie. Really? An hour. We live In a real world! No one shows up on time! So an hour gives you barely enough time to set up, sing a song, do a couple presents then your out the door! And really, how are kids, who already have a hard time carrying their kiddy pack, filled with popcorn a candy and their drink, you really expect them to carry their souvenirs from the party as well? Then when you are just about to sit down to watch the movie, they call you to go pay for the party.... therefor, you miss the beginning of the movie! When paying for the party, you must put a $50 deposit down which is deducted from your total price of your party.... at least that was what I was told... and guess what, well that did not happen. And it seems that their system to ring people up, there is always something wrong with using it!? So as I waited for, the General Manger mind you, to ring me up, she had to find the list for my party group and individually ring up every item that each person received for their kiddie pack.... and she did not deduct the $50 deposit...but told me that price was with the 50 included? Ummmm 11 times 14... minus 50, is not $143.18 even with tax! . well I am not a rocket scientist but I do know basic math, and I do know I was over charged. I felt hurried and disorganized because they were disorganized and did not know one thing about customer service! She could have tracked down our party hostess and rang up the list while I was in the movie, then after the movie I could have paid. Instead I missed 20 minutes of the movie. They need to have a better manager who knows customer service and knows how to train their staff, and get a grip on how to run things smoothly. This booking was a nightmare from the beginning! I went through three different people who couldn’t tell me exactly how the party schedule went, what to expect and overall, not very thorough on ANYTHING! This is including with speaking to the General Manager who handles the parties! I would recommend 1) more time for parties, 2) training for staff so they know what the heck they are doing so that they can actually be a party hostess and not just come up for refills of drinks and collect a list! . 3) collect payment at the time the list is filled for guests who are attending the movie and picked their candy and drink for their kiddi pack. 4) have a place (a room or a locker) that the Guests can leave their belonging and goodie bags, cake, decorations etc, so that no one has to struggle to carry everything just to go watch the movie! I work in customer service everyday! And I certainly know bad services when I see/ experience it! I am very well involved with the community and it would be my pleasure to deter people from using this place for any celebration! Unless, changes are made. I intend on getting a hold of the higher up from the General Manager, and not only get my refund, but to give my...

Been going since open.... New owners? Looks like all new ppl. Bought 4 tickets was waiting for 1:50 show of ku fu panda. Went to set in seats ti relax tired sore. Employee with crazy hair and attitude comes in. Says shows over I said I know. She was watching some little girls get a jacket they left. She like gets attitude and says again this time are you here for next show I said yes.... what else would I be doing. She left I was waiting on family so I got up to walk out to see the time and see where they were. Than I'm almost ran over by a Chicago linebacker covered in turquoise. She says to me rudely are you the one that was asked to leave I said no. She clunker up the walk way. I said are you talking about girl that was asking me if the show was over or next show.... she smirks with rude big girl energy and says it was you. I said me what? She said you can't be in the theater we have to clean it. I said ok..... Lady with kids sitting on floor waiting also. She laughs I'm confused like what is happening... I couldn't take the rude Chicago bears linebacker no more. Neil Diamond turquoise wearing rhino. I said refund my money. She kept talking insulting me saying I'm bad influence to my kids. I said less lip and refund my money. She is rude and insulting fall of society individual the worker is young and a liar hopefully she...

If this theater is going to do the pick your seats that’s fine but they are going to need to make sure people are sitting in there assigned seats. We bought our tickets hours ahead of the show time and selected 4 seats on the top row. When we arrived we went to our seats and there where 2 adults sitting in our seats with there 2 kids. We let them know they were in our seats and the lady states that she had just told the people at the front that she wanted seats in the top row. We told her well these are our seats. So she just proceeded to ignore us and fix her hair and go on with her night. We waited a minute standing there and then proceeded to ask her if she was going to move and she replied “nah I’m good” while her 2 kids at young ages sat and watched all of this. We took the moral high ground and asked her where her seats were when she presented her tickets it was the row directly in front of her. If this happens again we will be requesting a refund of all concessions and ticket cost. If your going to let people seat themselves and pick seating then you need to support those guest and make sure that the other guest are sitting in there assigned seats. Otherwise go back...