Dale Hollow State Park Marina — Attraction in Albany

Unfortunately we had a horrible experience at Dale hollow state park marina. We are from middle Tennessee and have been boating our whole lives. I have owned multiple boats. We wanted to check out Dale hollow lake so we rented a boat here. We came with my handicap mother in law. I called a week prior to make sure the facility is handicap accessible and they said yes and they even had a golf cart to help. We came to the marina and saw there was extremely steep ramp leading to the docks. We thought no big deal, they have a golf cart. After checking out and paying, they told us the cart was no working it had a dead battery and was charging. I understand things break so no big deal. W e went to the public boat launch to pick her up. After we loaded her up on the pontoon, I had to call the boat rental office because the boat was not starting. The female in the office immediately answered and said "I'm hanging up now". I tried calling back but for some reason it seemed as if I was blocked. Regardless, I figured out the issue. But the huge issue with the whole facility was upon checking out. We got to the return area and asked the dock hands if the golf cart was working and they said no. After talking back and forth a few times they explicitly said the ramp is "NOT SAFE" for wheelchairs and I would have to use the public boat launch at the other side. We asked if they could help with the issue and they flat out said "NO WE CANT LEAVE". So we went around the whole facility via boat again which round trip took 30 minutes. Unloaded her on the ramp (she ended up falling and hurting her knee) and I went back to the drop off area again. This is where we met GLEEN STONE general manager. My wife had encounters with him while I was driving the boat back. Some highlights of the conversation were getting in her face and yelling at her, making governmental party slurs at her and even called her and her father a liar. He came aggressively up to me and said "you look like a big strong man why couldn't you push her up". I said because we were told it wasn't safe and I was busy driving the boat all around the docks. We asked other workers and they said they have never seen it done before. And his reply was "just cuz they haven't seen it doesn't mean it has been done before". At this point, I realized there was no reasoning with this ignorance. I even took a picture of the gas charge to make sure they didn't charge as I have zero faith in this facility.

A bystander even told us before that he complained about the wheelchair/golf cart issue with no avail. So unfortunately this does seem like a common problem and complaint.

A little info about the boat itself. The boat itself was nice enough for the price. However no anchor or dock lines were included which made hanging out in the lake a bit...

Have rented, or attempted to rent pontoons here 3 times. The 1st year the boat was so bad they had to put sea foam in it to make it run. The second year they told us they didn't have a pontoon the 2nd day of our rental and stuck us in a scout boat. This year I reserved a pontoon 2 days and a double decker with a slide the third day only to find out they booked a tritoon instead of the double decker and refused to correct it. Last minute I had a family emergency and called to cancel. They kept my $100 deposit and were very rude on the phone. Its ok I guess if they mess up your reservation but they refuse to give your deposit back in an emergency. Go to a different marina. Do not use these people. I was told they are out of Florida managing this marina and always get reservations messed up. I believe it. All I asked for was...

This is our third year in a row visiting the park. There were 8 families total in our group for the week. Although the boats we rented were very well maintained, it was a huge disappointment to find that we had to have it back at the marina by 4:30. This has not been the case in the past when we rented there. Previously we had been able to stay out as long as we wanted. But we found out they are now under new management. So, while several of our friends were still out on the water (they rented from a different marina) we had to load up and head back in much earlier than we had wanted to. Some of the staff members were also very rude and unprofessional. We absolutely love the lake and will definitely be back next year....but these 8 families will never again rent from...