So disappointing... We have made this place a part of every major holiday for our family since the year this place has openend. Today we had such a horrible customer experience and were treated sooo disrepectably by the owner himself. Sad to say we will no longer being taking our family outing here ever again. You should not judge all groups from the one or two rowdy groups that you have had. Hopefully they learn from this, but we will now be taking our business, and money down the road to Wyldewood Cellars. We spent all afternoon there, and hundreds of dollars buying multiple cases. Very nice and accommodating people there (Wyldewood) and good wine. Later Bob.
In response to your narcissistic reaction to our review... Your reply is the only bullying that has happened. Your staff was courteous and our only response to your anger was confusion. We have NEVER had to rsvp in all the years we have been coming. We thought we were following your rules when we booked a spot for a tasting for 6 not knowing the rest of us could not go to your outside area and have some wine like we have EVERY SINGLE YEAR. For you to try and drag our family name through the mud just shows your lack of character. We will definitely share this with ALL of Paxico. No one that knows Charlie and Diane, or us for that matter would ever describe us in that way. In response to your question of what we would do if we had our own business: I have run my own business in the service industry for over 20 years and I would be more than happy to accommodate my guests. That is why I have run a successful business for so long. I have noticed a pattern that anyone who posts a negative review of you gets the same intimidating type of response from you and that again shows your lack of character. I don't believe you will ever change and we won't change each other's minds so we can each go our separate ways, but you should never attack someone personally and not be called out. No need to respond because I know your...
   Read moreIf I could put zero stars I would. Unfortunately, a bad experience. We drove out on a Sunday late afternoon with the intent to suppport and check out this local business. We were treated as if we were criminals for looking at the vineyard. We had not "purchased" the right to look at what they had to offer. I guess one needs to buy and partake before exploring and enjoying their Flint Hills scenery. Mind you, we did not walk into the rows, touch, or even take pictures. We were told this wasn't a public park. Mind you also, their website does mention strolling through the vineyard. We did first stop into the little shop, looked at the local merchandise, visited with the store attendant, and asked questions about what they had to offer. It was after 5 PM so the wine flights and "free" music were over. She did give us a sample and then pointed to the back where the entertainment had been, seating, and vineyards were. Since the place was going to close at 6, we left to explore what they had to offer before returning to purchase a bottle to leave with. Let's just say we were pretty much escorted off the property while the owner took a picture of our license plate. This really caught us off guard. What had we done wrong? It wasn't even after hours! Unfortunately, we were not in the mood to make our intended purchases before leaving. So, no, we won't be returning nor promoting this business! Good luck building your clientele with just...
   Read moreCame for a nice wine tasting for a friends bachelorette party, as we are all basically in our 30’s and were looking for a relaxing day together to celebrate the bride. The owner was extremely rude, telling us that they don’t accommodate more than 6. We were agreeable and split up amongst tables. The owner proceeded inside, at which point he was overheard talking about our group loudly, making rude comments in front of other guests. The servers appeared uncomfortable and continued trying to take our orders inside as he continued to speak aggressively and inappropriately about our group. Mind you, we attempted to call twice prior to the day of the event to give them a heads up and ask if they could accommodate. There was no answer and no call back. Do not give this...
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