We really enjoyed (parts of) our field trip. It was very informative, our son loved it and they are doing a lot of great work for these animals. The only thing I have that left us very frustrated was the lack of transparency and communication. The first was the over charge. After talking with the school, the price of admission we were all told was in fact correct for the $15 entry fee. The facility sent the paper work to the school with $15, not the $25 they told us we had to pay (they got into the email of the teacher who set it up to confirm). The facility told us the school used last years pricing and our teacher signed for $25 which was not correct. I brought $30 cash for entry but thankfully my husband had the rest or we wouldn't have been able to get in. Other parents had to get money sent to them to make up the difference. Things happen and I get it! It goes towards a good cause, we happened to have it (thankfully) so it was ok, we moved on. **The thing I was the MOST upset about was my husband not being able to rejoin us. Our toddler had to go to the bathroom and there are no restrooms on the tour. The tour guide told my husband how to get to the restroom at the gift shop and told him he could group hop to get back to us since there were a few groups behind us. We confirmed he could rejoin us before he left. They would NOT allow him to rejoin us. They said it was unsafe and he couldnt go back to our group. So, in that case he should have been escorted back but they didn't. He missed the ENTIRE field trip (he only saw the cats up front) after being charged more than what they agreed upon with the school AND after confirming that he could rejoin the group. I am also very pregnant (with complications) and had a very hard time going down then back up the trail and needed my husbands help but he wasnt there. He took off work to come to help me with this field trip so we could all go but was absent because they refused to let him back with us. There was no misunderstanding either as all of the other parents heard her tell him he could rejoin us and our son was extremely upset that his dad and brother didnt get to come with us. There has to be some kind of consideration made that restrooms are needed along the tour because it isn't a short tour. And as well as communication with the tour guide that told him he could rejoin us. There has to be some kind procedure put in place for those who get seperated from their group. (We showed up very early to make sure we were our group as they requested). While it was very fun and if we have the money we would have liked to go again in the future, (they really are doing these cats a great service) the lack of transparency and communication was extremely disheartening so we may not be back. We couldn't even get a refund for the over charge once the school informed us it was correct. The other parents that went to recieve the refund were given attitude which was also really sad.