Edit Still have not heard back from venue about my letter with concerns. I see they posted an auto generated response here at least. Disappointed with their follow through on day of wedding and afterwards with ignoring my concerns.
I reached out to venue before posting review in hopes they would at least acknowledge or apologize for issues but my several letters have gone unanswered. I see they only respond to positive feedback. I hope my review helps others searching for a venue.
First off this is a beautiful venue. They offer different packages. Their vendors may not be local and any pricing or pictures all done digitally or FaceTime meetings. No catalogs available except online which can get confusing. Any discount offered on packages only available at time of contract signing. You can add any service as you go however we found out after signing we couldn’t get the $200 off for a service not needed if we upgraded a package. Only at signing do they offer.
You are unable to set up rehearsal if you want the night before event until 30 days before your wedding.
Ceremony room sound is awful. I was alerted by another venue customer a month before about issue and I alerted venue and they assured sound was fine. It isn’t. Do a mic check at rehearsal to make sure or before signing contract
Have your own coordinator to monitor event. We had 3 different coordinators and the third one was a surprise to us day of wedding others were leaving and she was taking over. Assurances made by other coordinators did not happen
Promised food to take for bride and groom not given. We had 10 guest not show and they didn’t have food for our grandson who woke up as last guest was served. Not sure where our food went that should have been available
Workers tossed out our leftover cake and light up props before event ended
Workers constantly removed peoples full drinks and even took away peoples specialty cups we ordered separately from another vendor. This happened entire night. Frustrating we couldn’t enjoy our things.
Bartenders were unable to make simple drinks. We requested no tipping as we would pay ourselves. We later learned bartenders were accepting tips then took our tip as well.
Bar presented as wine only. We had an open bar but none of their alcohol was visible to guests as they had pre poured wine with ice on bar. They dont have things like limes or garnishes. Venue ran out of water well before event ended.
If you use venue have someone like your own coordinator monitor employee activity. They were clearing tables of everything with more than an hour of reception time. You have a full hour after reception time to clear out your things so employees should not be tossing or removing your things as they did before actual reception ends.
The venue is beautiful. Planning coordinators say all the right things but if you don’t have your own person watching out for you things aren’t followed through as promised. We had a great wedding in spite of their unprofessional service. I attribute most of that to the many helpers my family and friends provided. If you are able to plan for these negative things you can also have a nice...
Read moreI attended my niece’s wedding. The venue is beautiful; however, the venue made many promises to my sister and did not follow through. As a guest at this venue, I was disappointed in the service. I would get a drink from the bar and bring back to my seat. Then, I would go out onto dance floor and return to my seat and my drinks would be cleared. They even cleared the water glasses. It was frustrating to have full drinks with ice in them cleared from the table. Even when I politely asked the server clearing the tables to leave my glasses be, she would take them if I went to the dance floor. This happened beginning of when they were clearing dinner plates and continued throughout the night. Prior to the event even starting, I went to make sure cake topper has been placed on cake correctly. When I was doing this, the staff was eating items from the dessert table prior to the event starting. When I went to restroom, I could see staff break room in full view. The doors should be closed to keep the event formal. The sound system in the hall where wedding took place made hearing the voices difficult. Just as others had shared, the extra food is not being given back to the customers. Ten guests were no shows and guests did not get seconds, so ten meals should have been sent home with my niece and husband. The venue makes promises and then there is no follow through on the day of event since there are different coordinators throughout the planning process. Just be aware that verbal promises are just that. Make sure you have everything in writing on your end before signing contract. My niece’s wedding was beautiful…but there are things that your guests will experience that may not make it the best...
Read moreWe are so thankful to have found Walter Wedding Estates to have our wedding at Hidden Pines Lake Houston. All of the vendors that we have worked with were so professional and on top of their game from Cortnie from Design Haus as our florist and Gilberto from Cohost Entertainment as our DJ. More so, I cannot say enough wonderful things about Sheilah W., our wedding planner/day of coordinator! From start to finish, she made the entire wedding planning process an absolute dream. Her proactiveness, attention to detail, and calm demeanor completely transformed what could have been a stressful experience into something enjoyable and stress-free.
Sheilah handled everything with such grace and expertise that I genuinely could not have done it without her. She anticipated every need, resolved potential issues before they even arose, and ensured that our day ran perfectly. On the day of the wedding, I was able to relax and focus on the joy of the moment, knowing Sheilah had everything under control.
Gilberto, our DJ, also had our dance floor rocking. I got so many wonderful feedback from the guests that all of the songs kept them on the dance floor the entire night. He read the vibes extremely well and helped us have the dance floor straight out of a movie.
The Walter Wedding Venue was absolutely stunning, and Sheilah & Cortnie’s ability to make the most of such a beautiful space truly brought our vision to life. If you’re considering a Walter Wedding Venue, you must get Sheilah W. as your wedding planner. She is the best of the best and will make your special day absolutely perfect. I highly, highly recommend her to anyone looking for a flawless and unforgettable...
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