We recently got married here on 09.30.23, so we wanted to share our experiences.
Our wedding was absolutely phenomenal, we are still receiving text about how amazing our wedding was. We did the elite package so I will review each vendor individually.
Planning: Halle the representative, and Mellissa the GM/coordinator were the best people we met during our experience. Hallie went above and beyond for use.She responded quickly and helped us make the best of the package. Melissa was amazing. She was the perfect addition to helping the day run smoothly. She was running around, make sure things were perfect. I did have an outside coordinator (Lafetebysam) and they worked so well together and helped make the day amazing!! Im am so appreciative of the both.
Food/Bar: Our guest loved our food and appetizers. Overall very good, we did upgrade the cocktail hour apps so that made things even better. Bar was great, we had no complaints! So guest did say drinks were watered down but we never tasted any. Bartenders worked fast and were nice!
Lyons: No complaints, we used them for save the dates and name cards. They communicated well and were awesome.
Cohost entertainment: Daniella was amazing! The dance floor was never empty. She really took the time to get our music, entrances and timeline right. She was so sweet and everyone loved her energy. Photo-booth was a hit, we did not use their background as they looked cheaper and we rented a flower wall. The luxury vehicle was underwhelming. we expected a true luxury vehicle and we were not impressed. They save the actual luxury vehicles for the olana and other venues. I wish i opted to rent a vintage or better vehicle through a different company.
Jenny Layne: Now this is the only vendor i am completely disappointed with. I am so upset with the quality of cake that was delivered to us. We paid extra for an upgraded design and it was a complete rip off. The cake that was delivered to us looked like a high school project when compared to the example that we gave. I feel like the bakery should have told us they were not capable of executing our design and asked us to pick a simple one. Im honestly shocked jenny layne approved this cake to be shown as her work. It was awful and i hate looking at pictures or videos of it. Not to mention we were completely ripped off of extra money. So disappointing. I will say that guest absolutely loved the taste and have continued to tell us how great it tasted. We also had the dessert bar extras and the dessert table was demolished before the dance floor opened. I wish the cake looked as great as it tasted. I would say if you want an elegant and detailed design, maybe opt for a different baker. if your design is simple then jenny layne can do it. I could say more but im too disappointed. Communication was always good though.
Emily chapel: We did our engagement photos with them. The edits were good. Our wedding day we received Kalyn and she was amazing! Her energy was awesome and she knew all the great shots. She also worked well with videography and content creator. She was amazing and we cant wait to see shots. I will say though that ECP is a company and you can tell. They up charge you for every thing. For previews they have a 4 wee turn around and if you want it sooner, you have to pay 300 plus dollars on top of everything else. Its so upsetting/frustrating especially since ive seen other brides married on the same day who used local photographers, that have already posted previews. If this is important to you, then get an outside photographer. If i had known, i would've picked else where bit then again walters is a company so making money is their priority. There are a ton of local photographers that offer...
Read moreMy wedding was back in May and I've been pondering on this review for 4 months. Honestly, there were so many disappointments from my wedding and they're constantly on my mind. You dream for this day your whole life and you would think the venue/staff would do everything in their power to make the day perfect. Unfortunately, my enjoyment of my wedding was spoiled by several service, communication, and organizational issues. I would think it is safe to say keeping customers happy and providing a stress free (as possible) wedding would be your number 1 priority. This wasn't the case for our wedding.
We chose the ELITE package so everything would be taken care of to the fullest. However, after we signed our agreement and paid our money, the planners were rude and un-accommodating. The REQUIRED vendors were even worse. The vendors were terrible at communicating and difficult to deal with. See below for the continuous issues throughout my entire wedding...
-EVERY single dinner plate was wrong, all 140 of them, they were supposed to be salmon OR beef , but both were on the plate...together. You would think this would be a bonus, that was not the case as we had some who don't eat red meat and some who are allergic to salmon. Having both on the same plate was a problem for many of our guests. One of our guests had to use their EPI pen.. -The food was cold when it got to the tables. -Very few guests got appetizers, there was not enough trays being circulated.
-Our flowers had purple in them when I had asked for Pink and white only. We paid extra with Joche W. Events to make sure the flowers were exactly how I wanted them to only be disappointed. You would think getting the colors correct would be the easiest thing, right? -There was no one to direct guests to the correct venue since there is two on property. So many of my guests went to the barn since there was an obvious amount of people and cars that they could see. Because of this, many missed my ceremony entirely. The least the venue could've done was put up signs... -There was no one to direct people to sign our wedding book, we now have an empty wedding book with very little signatures from guests. -A few of my selected music for my ceremony and the reception were either off queue or the wrong song. However, she was the best vendor I had engaged with. -We arrived to the venue and our promised champagne/beer and water wasn't in the suites. We had to wait an hour before we received anything. The groomsmen were allowed unlimited beer (HOT BEER), but the bridal room was allowed two champagne bottles for 10 people over the course of 5 hours. We asked for more and were told NO by Chelsea (my wedding planner and general manager), and you weren't allowed to bring your own. -The invitation vendor (Lyons Paperie) has the worst customer service I have ever worked with! This coming from a person who has been in the customer service industry for more than a decade. AWFUL AWFUL AWFUL -My poor mom mainly dealt with the vendors and most of the time she would need to reach out more than once to get any type of response. This included Chelsea, Joche W. Events (flowers), and Lyons Paperie (invitations).
Believe it or not the list could go on.
I am not sure what can be done at this point as you can't go back and change what was supposed to be the happiest day of my life.
I can only have hope for the future brides that choose this venue. Choose...
Read moreWedding itself went off without a hitch, beautiful setting, right on target as practiced.... Complaints started Not long after reception began.... I work in a professional environment, in a customer service environment, I’ve also waited tables so my patience is pretty decent all things considered with “things happening” that being said. I’m still giving 1 star which takes a lot for me. First complaint was the event coordinator after the cake was cut by the bride and groom, handed the cake knife to a GUEST, not a member of the wedding party or family, but to a guest and informed that guest that “this wasn’t her(event coordinator) job” to cut cake and that the guest could do it, and walked away.... leaving that guest there, suddenly working the event that she was attending and not being able to enjoy the evening....this is absolutely atrocious behavior and the fact that she did it in such a demeaning manor makes it worse.....Second complaint, upon the cake being cut we discovered that two little girls who were polite enough to wait their turn had not received any cake yet, but we had no more plates, we asked the coordinator who was standing in what appeared to be the full service kitchen setup in this building if we could get plates for the two little girls... her response was if the plates are gone, then they are gone, there are no more.....I’m still processing how to respond to this due to the total lack of caring at all from the coordinator...just seemed like she felt that ALSO was not part of her job, to help fix what most would consider an incredibly small issue...: Third complaint also again, event coordinator. Wedding was over, wedding party brought in several items for table center pieces, sign in sheets and phots etc. so we were well aware those had to be taken down and removed from the facility, which we did. She then walked upstairs to the bridesmaids and groomsmen and informed us WE were HER clean up crew... and that we needed to go back down stairs, pick up any and all trash, remove table linens from the tables, take down decorations WE DIDNT put up and essentially became a janitorial service. Sadly, it didn’t stop there. After we all changed and spent the better part of an hour on janitorial duties, got everything in trash bags and ready for the garbage, she then informed us that we weren’t done, and the trash bags needed to go to down to the dumpster, which was a solid 150 yards away. So, it was either carry it by hand in the mist/rain and cold or put the trash IN OUR CARS. This was pretty much it for me regarding not holding my tongue. The entire time all this happened there was not a finger lifted by the employees there to even remotely help with anything. I’m really at this point struggling to see what the staff did other than boss guests around as if they worked at the facility....the experience really seemed as if the reception was just an inconvenience for the coordinator to be dealing with at all... it’s an absolute shame I have to write this type of review as there are so many excellent reviews for this place and its such a nice setup and environment to have a gathering, but your employees are an extension of you and sadly are the ones who can make or break you. I have to say, I would not recommend this place to anyone because of the treatment we received.... I hope it gets addressed and this doesn’t happen to...
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