The Sycamore at Mallow Run — Attraction in Bargersville

I would like to start with this venue is GORGEOUS. I got nothing but great compliments on how pretty the venue was. I had a great experience with the staff all the way up to the actual wedding day. Kim was so sweet, great at communicating, and very organized.

With that being said, on my wedding day I was EXTREMELY disappointed with the lack of accommodation for me and my groom. Just to give some perspective, I paid this venue 10,000 dollars to rent the venue for 12 hours.

I was supposed to have an outside ceremony. Originally I was told the venue needed to know 24 hours before the start of the ceremony whether I would like to switch to an inside ceremony. The day of there was on and off rain all day. I was very anxious and stressed because of this. I asked the venue multiple times when I would need to make a decision. They told me I basically can wait pretty late into the day to make my final decision on inside or outside. My ceremony started at 4:30 pm. 2 pm comes and someone comes to me and says I have 5 minutes to decide. I was completely caught off guard. At that moment the decision was made to make it an inside wedding. Around 3pm the radar was clear for the rest of the day. I immediately went to the staff and asked them to stop putting up chairs so we could keep it an outside ceremony. The staff was completely rude and would not stop putting up chairs. There were about half of the chairs still in place outside. I asked them if they would please leave the chairs that were already set up. I told them they did not have to put the ones they already packed back outside. They continued to put chairs up and told me they would leave 2 rows. They said they would leave the 2 rows for my guests who could not stand but everyone else would have to stand. We tried everything to get them to stop putting up chairs, we even offered to put all of the chairs up ourselves. They stated it was a liability issue and we could not pick up any chairs ourselves. That is the most ridiculous thing I have ever heard. I would understand with a lot of different equipment, but not being able to touch folding chairs is insane!!!

I finally give up and say forget it, we will have the ceremony inside. The venue was again, gorgeous. I had a great ceremony and reception.

Time goes on and it is time to open the bar. I paid $16 per person to drink for 3 hours. I made the decision to not officially open the bar until 9 so the guests I did not invite to the bar occasion could leave. So the bar would be open 9-11:30. But I paid for 3 full hours. At 8:56 the bartender tells me, the bride, he will not give me a drink until exactly 9pm. He was also extremely, extremely rude. Then he proceeds to go make me find my ID. I am the bride who paid A LOT of money for this bar and the bartender is insanely rude. Makes me find my ID before he will give me anything even though I had already paid $1000 for this bar to be open. I cannot express how rude and unprofessional this bartender was.

I would not recommend this venue to anyone for these reasons. Like I said, it is a beautiful venue and they make it seem the staff is amazing. The staff is awful. The most rude and inconsiderate staff I have ever been around. Kim is very, very sweet. I do not believe a lot of the inconsiderate decisions were because of her. She had people there with her who were I think pushing her to be different. Although Kim did have a lot of tours the day of the wedding, every time my mother went looking for her, she was showing someone the venue. Which is fine, I told her she could, I just honestly did not know she would be gone so much.

I hope someone takes the time to listen and learn from my...

The Sycamore venue is beautiful and we are happy we chose to have our wedding there. There are a few things that we feel they could improve on though. One of the biggest issues was that other potential clients were being shown around while we were trying to decorate and prepare for our day. Several groups and individuals were nosing around at our decor for quite a long period of time and we felt like they clearly didn’t belong there. Several guests from the wedding next door kept hanging around until I had to tell them they didn’t belong on our side. Also, the table cloths that the Sycamore staff put on the guestbook table and gift table were terribly wrinkled and looked bad. I’m glad we had a steamer with us and had the time to steam the table cloths because that was one of the first things guests see when they arrive. Our other issue was with our appointed coordinator Kim. She really needs to learn to listen and take notes and then look at her notes! She asked some of the same questions every time we met or spoke with her and then still forgot things on the day of the wedding. For example, she had told us when we first met with her that Sycamore staff would take care of putting out our appetizers/snacks in the gallery while the ceremony was going on. I had asked her to double check and make sure this would be done. Then on the day of the wedding she asked me who I had to do this! I told her she had told me her staff would and she said “Oh, I forgot”. This is just one example. She is very nice and tries to be helpful but she really needs to pay better attention and listen. There was a worker that sat up the chairs, etc. and she was an awesome worker. I wish I could remember her name because she went above and beyond! We were very happy with our florist, Shane White from Crister’s Florist in Morgantown, our caterer...

My fiance and I were very excited to book this Venue for our wedding next year- expecially with all of their great reviews! However, beginning with our initial phone call with Kim to book- to our now cancellation, it has been very difficult to have a positive experience with this venue.

There has been multiple occasions of rude interruptions during phone calls, inconsistency with follow up calls/contracts and difficulty overall with proper communication.

My fiance and I still chose to move forward with signing contracts and sending over the deposit, due to the many positive reviews and the beautiful location. __

My fiance is in the army. We did receive notice that he will no longer be able to have set dates for our wedding next year- as he could be deployed or in a different country at any time. With this notice, we went ahead with cancelling our wedding. From booking to cancellation, it had only been 16 days.

Upon booking, we signed a contract and paid a $1000 down payment- this was completely understandable to hold our wedding date. I never expected a refund of any amount, due to the contract in place, but had still connected with them to see if there was any way that they would do a courtesy partial refund due to the circumstances with the military- and with how soon we needed to cancel from our original booking date.

As a business owner myself, I do understand having down payments and contracts in place. However, I am very disheartened with this venue’s business ethics and lack of empathy and understanding towards their...