Cold Spring Brook Farm Inc — Attraction in Berlin

I’ve been buying my plants and vegetables for years at this nursery, always had excellent service and never an issue with the plants. So as it happens this year I had two tomato plants died, 2 days after buying them. So the saga begins. It’s one thing if you don’t wanna replace the two tomato plants that your business I get that but the service I received was deplorable…the young man that asked if he could help me turned his back on me once I asked if they had a return policy and kept walking, mumbling no returns, toward the register keeping his back to me. I finally had to say hey I’m talking to you please address me. He takes off.. I asked to see a supervisor the guy up on the ladder never comes down and he starts with an attitude…says well if you bought them here then they’re fine and you killed them. Where they fine when you left here? I said yes as far as I know they were he said that there’s something wrong with your soil I said OK well I don’t have a degree in horticulture but I’ve been planting for years. Is it possible there was issue with two of the plants. Absolutely not. Not on our end. nonetheless your customer service was terrible and for two tomato plants you lost a valued customer for life and will no longer be able to recommend your nursery. All over two tomato plants. Take my word for its not about the money it’s about how I was treated and made to feel it was definitely my fault. I’d say some customer service...

My mother went earlier this week and bought three baskets of second peppers for $10.00. Went back to get more. The price went up to $13.47 and the quality was significantly inferior. I understand they are seconds with overripe peppers and some blemishes. However, these now more expense peppers include significant blemishes and are of much interior quality. Perhaps they should be called thirds. When my mother 80-year old mother questioned it, she was told if she is going to complain to go somewhere else. Wow. That we will my friend. I'll gladly drive out of the way to support farms that know how to treat...

My girlfriend and her mother visited this establishment the other day and left feeling VERY uncomfortable and upset. Not only did they receive poor customer service in general, but several of the male employees were clearly and obviously staring at them to the point that they felt so uncomfortable they had to leave. This type of behavior is COMPLETELY unacceptable and the fact that this even occurred is outrageous and reprehensible. It goes without saying that they will never be going here again and I'd caution anyone to support such behavior by ever...