Deep Creek Winery — Attraction in Birdtown Community

I was going to leave this alone, but I cannot remain silent. I left a one star review on this business, as is my right and the owner messaged me PERSONALLY on Facebook to argue about it. I would like to clarify, it is not the rules that resulted in these low reviews. We 100% hear, understand, and respect all business rules. It is their right to not allow children or pets. I will say we were caught off guard due to the numerous reviews about dogs being allowed at this establishment. Having read the reviews, we assumed that dogs were allowed. We should have dug a little deeper. However, that is neither here nor there. What left us unsettled was the manner and complete disrespect that the owner had for us.

While we were getting out of our cars and greeting one another after a long overdue reunion, we were rudely interrupted by the owner to inform us that no dogs were allowed. As we went to explain the situation that we had driven multiple hours to visit this winery and requested to be seated far away from others, the owners insisted no dogs were allowed at all. In this moment, his dogs came rushing out and started to growl at our dogs and urinate on our vehicles. Yes, we stood out in the parking lot for several minutes "causing the dogs to meet", but this was only because 1. we were out of town and were unfamiliar with the area 2. We had not seen our family in a very long time and wanted to greet them 3. we had a 3 month old baby that our family had not met and they wanted to see. 4. we were trying to figure out where else to go. I understand that none of those are your problem, but it would have been appreciated if you had just extended us a little grace.

If you look at the reviews of this establishment, it is not from the lack of tasty wine or scenery. It is the hostile manner of the owner. Even if someone leaves an average review, he finds the ONE THING that may need to be improved upon and completely belittles their opinion.

Again, it is not that you do not accommodate children or dogs. It is your attitude in how you handle...

Made a 30 minute walk with our kids to visit. They say they can't accommodate children or pets; "respect" their policy......when really they should say they aren't family friendly. Too bad, we came to stock up on some wine. We'll make the 45 minute drive to Biltmore instead of supporting a small business in the area.

**To your reply....My family lives here. We moved to the area quite recently....you're right I should have done more research. You came highly recommended by another local business, who knew we have kids and we took them at their recommendation. From the further research I've done after the fact...based on other one star reviews you've earned, Seems it's less about being an "adult" experience and more of your own dogs on premises being a liability. That's cool. To that end, reviews exist to share experiences with others before coming. It's also cool if you don't like how my experience with your business turned out. But it is my experience, I didn't like it, and this is why it's earned 1 star 😉👍

*Replying to your updated response...... Out of genuine curiosity, if my husband had disclosed his displeasure.....what would your recourse have been? Accommodation? I highly doubt it....I believe you'd have been equally as verbally aggressive as you're coming off textually (to me and others who've left dissatisfied reviews). We'd walked 30 minutes, had roughly another 15 to go before someone else (who also left dissatisfied with your business) stopped us to share your "policy". My husband called from where we were for clarification. He was hot, disappointed with the tone you gave just for inquiring, and decided to just leave it at what it was. You as a business have the ability to change policies if you don't like the feed back they're getting. Instead you choose to come here, play the victim of "poor business owner" and argue with people. Again, reviews are left based on experiences....this was (and continues to be 🙄) my experience with...

This is a very small winery, family owned and operated. Beautiful views and delicious wine. It was not very busy when we went Sunday, there was a lot of Christmas events taking place in town. It was nice to enjoy the quiet and a couple of glasses of wine. We got a chance to speak with the owners and they are very nice. We ended up purchasing 10 bottles of wine for Christmas gifts. After our tasting , 4 glasses, and 10 bottles I was shocked at how much the bill was. I even went back to ask the owner if he had added the wine we had drank when he charged us for our 10 bottles. Very reasonable pricing. The space is very limited to a large deck and a closed in portion of the deck with no room to run around. I support and even appreciate the owner’s decision to not allow pets or children. It is not a child friendly environment, there is no room for them to roam like many other wineries I’ve been to. And as a mom I really enjoy that when I want to take some time out for myself and hire a babysitter I can fully relax not hearing other children or worrying that they may fall down the very steep driveway. Unfortunately some people do not pay as close attention to their children as they should and it ruins it for others. The owners shared with us that they worried children could potentially get hurt and that it had just gotten out of control with so many children unattended and so many people bringing their dogs. For the safety of the children and pets and the safety and pleasure of the adult guest they recently decided to make it 21+ . I do think however that the owners should make this choice more known and have it on the Google search and front page of the website so that people aren’t getting all the way out there to find out that children and pets aren’t allowed. We will definitely be ordering more and coming back anytime we...