Learn more insights from Wanderboat AI.
A beautiful, TERRIBLY disappointing venue. DO NOT BOOK HERE. I would not wish our sad wedding planning/execution experience on anyone.
We celebrated our day on 10/17/20 and we had a magical day thanks to our PRIVATELY hired vendors who actually care about their customers. The venue was just merely the shell attached alongside their unhelpful, unresponsive employees.
Our day of contact, the "day of coordinator" they BS you into thinking you're hiring, Yanitza, was terrible. When we arrived to the venue she WALKED OUT OF the other door instead of coming to introduce herself and didn't do so until I said "who are you?" 45 minutes later. She was no where to be found the rest of the day. And I mean - our privately hired coordinators thought she was catering staff because of how nonexistent she was - she did not check on us ONCE. She never even met my husband to say hello. The tables were set up for the wrong number of guests and my bridesmaids had to force her out of the room she had closed herself in to correct it and then ended up doing it all ourselves. I don't have much else to say besides the fact that they sell you on thinking they are providing a very exclusive, rare service when they're not - the "coordinator" will just sit back, work for the venue's interest only and will not even care what your name is that day. If, after reading this, you are still gutsy enough to book this venue - HIRE A PRIVATE COORDINATOR THAT CARES ABOUT YOU! It is the only reason our day still went beautifully (without any help from the venue). You're paying a significant amount of money for a venue that's essentially a wedding factory. They could care less about you or your love story. When you tour, look closely at the details. The scuffs on the walls that won't be repaired/repainted, the stained tables and red wine stained linens (that they will put at your sweetheart table - and you don't drink red wine so clearly they aren't cleaned). The breaking ceremony chairs. The filthy carpets in the suites. The overused, never replaced chargers. The sticky, unwiped from the previous wedding bar top. The simplest things for them to keep up with that yet they don't have the care to take care of. On our day, we had almost zero water pressure to the bathroom sink in our bridal suite. I reported this to Yanitza, who said she would follow up on it. Her follow up response, not to me but through our coordinator - "they were complaining about the water pressure but it can't be fixed unless we shut off the water to the whole venue so tell them that's it". Nope, no other response or attempt at repair. She never even came into the suite to look at it herself, nor did she send anyone else. One bartender. 140 guests. I repeat, one TABC bartender, 140 guests. You will STRUGGLE to find literally anyone to communicate with. Not only was covid wedding planning tough enough, paired alongside a venue that you have to call multiple times, send multiple emails and beg for responses, you're going to have to wait, and wait, for a half thought through response that is probably not true and will change with the next person you reach. Keep documentation. You'll need it. Once you get a response, it will never be from the same person. This venue treats their employees like puppets and once you think you've found someone helpful, they will be gone. Our planning was over a year long and we RARELY spoke to the same person twice.
If you think these are simple issues, you're wrong. Walters Wedding Estates has been dragged in reviews all over their Texas venues for similar issues, especially this year. Google the lawsuits. Look at the comments/complaints on any local Facebook bridal group. They continue to bait couples to book because of their beautiful locations and squeeze as many pennies as they can out of you in the meantime. Save your time, save your sanity. Book with a venue that asks you how you are. Book with a venue that cares about you. Book a venue you can call and receive an answer. Book with a venue that's clean. Do not, do...
Read more
Our rating went from 5 stars during the planning process to 1 star because of the horrible wedding day.
Our wedding was an absolute disaster. I want to start by saying we were one of the couples who won the Weddings for Warriors contest, after already signing a contract for the venue. I will say the process to null our original contract and proceed with the new one was rather seamless, which we really appreciated.
Despite the marketing of a “free” wedding, we had to pay over $3,000 for food and drinks through the venues catering, which was not clear until we were about to sign the contract. I’ve included a screenshot of our payments as proof. While -almost $3,500 isn’t a lot in the grand scheme of a wedding, it’s a lot when you’re expecting a free wedding, as promised by the contest.
I wouldn’t have been so angry if the food wasn’t abysmal. We selected the brunch buffet option and I’ve attached photos of what they portray their brunch buffet to look like. It’s NOT accurate at all. The fruit spread we received looked like it was pre-cut and bought in a container at a grocery store. All we received was strawberries, grapes, and pineapple. Clearly it wasn’t the elaborate spread promised in the photos that came directly from the Hidden Falls events instagram page.The continental breakfast at Holiday Inn has a classier fruit salad with more variety. The chicken was burnt, the biscuits were inedible, the “pastries” that were handed out were pre-packaged and disgusting, and the potatoes were overcooked and stale. It felt like we got the leftovers from someone else’s wedding buffet. I wish I had gotten pictures, but I didn’t have the presence of mind. Every single person who attended our wedding said the food was awful and was a topic of conversation for several days afterwards. The only good thing on our plates were the eggs and honestly it feels like the only thing on those plates that were made fresh. If I’m paying nearly $3500 for food and drinks (which were just soda and juice because it was a dry wedding), I expect the food and the quality we’re promised.
The other issue was our day-of coordinator, Amber. She was trying and everyone could see that, however it really felt like she was thrown into our wedding day with no training whatsoever. I was essentially holding her hand and walking her through every little detail of the wedding, despite her having a detailed planning document in her hands. I expected to be left alone to get ready, but she was constantly coming into the suite. My maid of honor, officiant, friends, and family who were getting ready with us in the suite mentioned how overbearing she was and how often she was coming to the suite to ask me questions or rush me in the getting ready process. We were promised a coordinator who would make our wedding day easy and seamless, but I felt like I would’ve had an easier day if she wasn’t present. It was an already stressful day, but it was made 5x more stressful having to essentially micromanage for a coordinator who was supposed to be the person taking care of those details. The cherry on top was the misgendering of my wife and calling her by the wrong name all day, despite being told several times that HER name is Armanni, not Imari. And again, I’d like to reiterate that my wife's name was at the top of the planning document Amber was carrying around.
By the dancing portion of our wedding night, I was so anxious and overwhelmed that the day wasn’t what I expected AT ALL, that I cut the evening short. Our wedding was supposed to go until 10pm, but we ended the night and fully cleaned up by 8pm. I couldn’t handle the endless questions from Amber and I was so embarrassed by the food.
If you’re thinking of entering the Weddings for Warriors contest or having your wedding here in general, proceed with caution. You may not get what’s promised to you. Corners are clearly cut and staff is very unprepared. The venue is beautiful, but in our opinion it is not worth the stress and disappointment that comes with a wedding day at...
Read more
I will preface this review by stating that the property and the facilities are beautiful. Aesthetically, this venue is perfect. The staff and management however are so terrible, that I would advise any bride that does not want to stress on her big day to stay away. We had our wedding in March 2023, things seemingly went smoothly other than the venue and our planning coordinator were very difficult to get a hold of. This then turned into us never once hearing from our day-of coordinator. We arrive to the casitas that we had rented through management there on property for our rehearsal thinking this would be remedied—not the case. No one showed up for our rehearsal. Our family and friends wandered around until we finally organized our own rehearsal to at least not waste our time. We called management numerous times until after 45min we were able to get someone on the phone. Mind you, an employee was conducting a tour at this time and offered no assistance. I’m so glad strangers were able to tour while we were supposed to have our rehearsal. After speaking to our planning coordinator, it turns out that our day-of coordinator was a no call no show. They then sent someone else out to support us, she arrived 20minutes later (we are now about 15min outside of our hour rehearsal time), and decided it was appropriate to come giggling. While I can appreciate the situation was tense, we repeatedly asked her to stop laughing. She did not. Our officiant as it turns out was caught in traffic and late as well, however, we asked to move forward with the rehearsal so we could get to our rehearsal dinner on time. He was able to arrive about 15min later, after which we had a quick run though with him. Our rehearsal all in all was a rushed 30minutes, very very late. We voiced our disappointment and asked to have a name of who would be our new day-of coordinator for our wedding day—we received that information later that evening. Then we then discovered that management and our day-of coordinator had not responded to vendors when they had reached out regarding logistical details, so we were left to field those calls ourselves after dinner and the morning of our wedding. Our wedding day arrives and starts with our new coordinator (she was very kind and as helpful as she could be) and she does not have our planning document, as management had not shared that with her. We had to email our copy to her and then field her questions so that she could have what she needed. It should be mentioned as well, that if you have a bridal party over I would say 2—good luck getting ready. You do not get access to the bridal suite until noon, no exceptions. We ended up renting a large casita for the girls to get ready in time. All this aside, the day went alright. The chargers (gold) were chipped, some napkins were not the cleanest, and timing remained an issue throughout the day. However, we were married. We had a call with the manager the day after to discuss what happened on rehearsal, day-of, and in the planning. She was seemingly receptive. Her email response during our honeymoon was to express how happy she was that the venue could extend our rehearsal time and no remedy—we were blamed instead. Again, we had a wedding and it did look beautiful. The price however is entirely too much for the level of service you will receive and stress you will have, in my opinion. I don’t typically write reviews, however, I would have liked to know...
Read more
