Ajax Parking R Us — Attraction in Burien

My wife and I had an extremely unpleasant experience on Christmas Day, 2024 - this could very well be the worst behavior we encountered anywhere as customers over the past decade. I called at around 3 PM to let them know exactly where we were waiting (island 3B). Soon after we saw the shuttle on the far lane whiz past us. After that I called back twice. The dispatcher woman started yelling as soon as I noted the driver did not bother to slow down or come to the curbside. Second time she hung up on me. My fault was pointing out we were waiting for about half an hour and we saw several companies' shuttle more than twice while waiting. We were shocked and dumbfounded and was wondering whether we would need to get a uber to go to the parking lot. We waited at the airport for more than 30 minutes before the shuttle showed up. But it didn't end there. The driver, a bearded man, was just equally rude and threatened to throw us off the bus. The reason? Just because we complained about the dispatcher and our overall experience (we did not curse or otherwise showed anger).

We have used this airport parking exclusively for the past 7 years. They are a bit cheaper than other lots since they are further away in Burien. Also, we never had much reason to complain about their customer service. However, over the past several years this place has been deteriorating steadily - now there is nobody stationed at the gate or the premise anymore, no parking ticket is issued as proof, so you must use the same credit card to exit, and if there is an issue, you are stuck. Parking space seems to be shrinking. This time when we finally got to our car, there was not enough space for the passenger side door to open (we have a sedan).

What we learnt through our horrendous experience today is that you cannot complain even if the driver does not care to pick you up - you are at their whim and mercy - no recourse whatsoever. We were told that even after letting them know where we were waiting, the driver had no obligation to come to the curbside lane or slow down - it was our responsibility to make the driver see us and make him stop. The behavior of the staff was far more outrageous than having to wait. My wife and I have promised ourselves never to use Ajax again. Ever. We have LOTs and LOTs of other options for airport parking - we will happily pay a bit more to be treated...

I've parked at Ajax dozens of times and thought I preferred the lot over others. However, the litmus test for any company is how they handle problems, and I now know that they FAIL in that department. I parked my car there and got on the shuttle only to find out my flight was delayed and I wouldn't make my connection. When I got to the airport, the agents helped rebook me on a flight 8 hours later. I called Ajax and asked if it was possible to just come pick up my car and bring it back later. The guy didn't know, so he put me on hold to ask, then came back and said, "yes, you can do that." What he didn't tell me was that he was going to charge me $11 (daily rate) for less than an hour and that when I brought my car back later, I would have to pay for that day again. I thought surely they would credit me for the day, so I contacted the manager, Kandace. She told me that they have to pay taxes for every one that rides the shuttle and only see about $2 of what I paid them, so if I wanted that money back I'd have to call the city and the state and the airport who take all the money from them. This manager had a great opportunity to show me that she cares about her customers, instead she chose empty threats and cynicism. EPIC FAIL Kandace. From now on, I'll drive the extra block to park at...

Horrible experience. I’ve been an Ajax Parking customer for 17 years. But there is new management and it’s a nightmare now. Never coming back. The staff are stressed and untrained. The kiosk is boarded up with bright yellow signs threatening late customers. The old pay system is replaced with a generic Seattle PayPark third party company, but with no option to extend your stay if your flight is delayed. So we returned .5 day past our payment ending—and there was a LOCK BOOT on our family car. That’s what you do with cars downtown who are many days late, not travelers at an airport lot. With sick kids crying in the parking lot, we disputed with the driver until he out management in the phone. To get our car unlocked, there was no official payment system so he told us to pay six extra days on the pay park app and screen shot it to him, then he threatened to call the police on my family when the screenshot didn’t show what he wanted. F this place. I hope they go out of business quickly. They should have changed the name, but we’re probably too cheap to buy new signs. Don’t come here. I...