I started going to this casino about 2 1/2 months ago. Because it is a bit out of the way I have stayed at their hotel the times I have gone. The hotel reminds of a Comfort Inn. The front desk ladies have always been very welcoming and display great customer service. The one and only restaurant is a step above a Denny's, so if you like Denny's you will like their restaurant. The bar could consider bringing down the price of their drinks a little. And the casino itself is small compared to most of the casinos in southern California. I don't mind the casino being small because I go to just relax not roam around. ||||So why the 1 star review? I checked in yesterday and at 2 AM I was woken by a pain on my arm. I turn on the light go look in the mirror and see a bunch of red welts and I go look on the bed and see that I smashed something in the bed. Since I couldn't tell what is was I figured it was a spider because there was nothing else. I went back to sleep. I woke up at 4 AM with pain on my right eye and go to the mirror and see that a small welt is beginning to appear on my eyelid. I moved all of the pillows and find 4 fully grown bed bugs, I killed 3 of them and couldn't tell where the 4th fell. There were most likely many more because I took my time moving the bedding around. I jump in the shower hoping the swelling and pain will go down...it didn't. By 5 AM I am packing my things and heading to the front desk to check out because I sure as hell was not getting back in that bed. I told the lady at the front desk what happened and even showed her a picture of one of the bed bugs. She took a couple of pictures of my arm and eye to send it to the manager. I left. ||||By 10 AM my right eye was swollen shut and painful. My right arm and right side now have a dozen painful, very red welts ranging from the size of a quarter to a silver dollar. I began to develop a fever and feel poorly so I go to urgent care where I receive painful shots of penicillin and steroids. It is now past midnight and I'm still in pain and freaking out that I might of brought these bugs home with me. I washed everything but what if I didn't get them all...||||What bothers me the most about all of this is that those bed bugs were big, they were fully grown. It takes a minimum of 3 weeks for a bed bug to get that big. It is hard to believe that absolutely know one in housekeeping noticed there was a bed bug problem for over 3 weeks. This tells me that either they ignored the problem or they are doing a terrible job cleaning properly. This also means that the hotel is not spraying for insects on a regular basis like they should be. And no other guests have complained about insects??? What else is not being...
ย ย ย Read moreI started going to this casino about 2 1/2 months ago. Because it is a bit out of the way I have stayed at their hotel the times I have gone. The hotel reminds of a Comfort Inn. The front desk ladies have always been very welcoming and display great customer service. The one and only restaurant is a step above a Denny's, so if you like Denny's you will like their restaurant. The bar could consider bringing down the price of their drinks a little. And the casino itself is small compared to most of the casinos in southern California. I don't mind the casino being small because I go to just relax not roam around. ||||So why the 1 star review? I checked in yesterday and at 2 AM I was woken by a pain on my arm. I turn on the light go look in the mirror and see a bunch of red welts and I go look on the bed and see that I smashed something in the bed. Since I couldn't tell what is was I figured it was a spider because there was nothing else. I went back to sleep. I woke up at 4 AM with pain on my right eye and go to the mirror and see that a small welt is beginning to appear on my eyelid. I moved all of the pillows and find 4 fully grown bed bugs, I killed 3 of them and couldn't tell where the 4th fell. There were most likely many more because I took my time moving the bedding around. I jump in the shower hoping the swelling and pain will go down...it didn't. By 5 AM I am packing my things and heading to the front desk to check out because I sure as hell was not getting back in that bed. I told the lady at the front desk what happened and even showed her a picture of one of the bed bugs. She took a couple of pictures of my arm and eye to send it to the manager. I left. ||||By 10 AM my right eye was swollen shut and painful. My right arm and right side now have a dozen painful, very red welts ranging from the size of a quarter to a silver dollar. I began to develop a fever and feel poorly so I go to urgent care where I receive painful shots of penicillin and steroids. It is now past midnight and I'm still in pain and freaking out that I might of brought these bugs home with me. I washed everything but what if I didn't get them all...||||What bothers me the most about all of this is that those bed bugs were big, they were fully grown. It takes a minimum of 3 weeks for a bed bug to get that big. It is hard to believe that absolutely know one in housekeeping noticed there was a bed bug problem for over 3 weeks. This tells me that either they ignored the problem or they are doing a terrible job cleaning properly. This also means that the hotel is not spraying for insects on a regular basis like they should be. And no other guests have complained about insects??? What else is not being...
ย ย ย Read moreThis was my first time coming to and staying at the Cahuilla Casino and Hotel even tho I live nearby in the Coachella Valley. I must say I can kick my own self for not getting out of that dust bowl I live in and coming here sooner! ๐ The location of the Hotel and Casino is PERFECT with some of the most beautiful and amazing views. I honestly felt like I was in a different state or somewhere far from home when in reality it's less than an hour drive from the desert valley. It was so relaxing and refreshing and I highly recommend it for a getaway vacation spot or to just stop and check out. The Hotel is affordable and worth every penny considering their rooms are very modern, super clean, spacious, with all the basic amenities. The staff was extremely friendly and felt welcomed and happy to help. The staff at the adjoining Restaurant were also just as friendly and served excellent food.๐ The Casino was advertised as being a small Casino but it was actually bigger than I expected with a good variety of games to choose from, even games I've never played before. And yes I would have to agree that they do have loose slots and over the two days being there, we definitely won more than we put in. THE ONLY DOWNSIDE- is that they DON'T have a swimming pool or hot tub but honestly, the views alone and relaxing in such a nice clean comfy room after eating delicious food and winning some money playing slots, who needs a pool to relax or stay cool with that fresh air and perfect weather. I can honestly say this was one of my most satisfying hotel stays ever! ๐๐ผ๐๐ผ I...
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