San Antonio Glasshouse — Attraction in Castroville

As a previous bride who just recently got married and knows how the wedding process works, I HIGHLY recommend looking elsewhere for a venue!!! SO MANY RED FLAGS !

This was from a wedding 2 weeks ago. I walked the venue with the bride the morning of the wedding and since the seating is outside, we checked that area. The grass was very overgrown and uneven. The father of the bride had to ask if they were planning on cutting and they had said no. If he didn't get upset and basically demand it get cut, they would have left it looking so ugly.

Second, the floor plan was not correct according to the number of guests invited. The owner had made a floor plan with tables blocking the exits (how does that make any sense?). When we went in the morning, whoever was setting up, was setting up for 16 tables not 18 (which is what was supposed to be the number). It was the bride who had to make sure it was correct and basically create a new floor plan. Sucky planning and organization on the owner.

Third, once we arrive to the venue for the wedding, we weren't sure were to go (bridesmaids) so we went into the bridal suite. ALSO, please note you have to pay for the bridal suite. Almost every other venue I've been to has that included (weird). We didn't realize that we weren't even allowed to step foot in there. We had left all the drinks and decorations in there in the morning, so we genuinely thought it was okay, but NO. A few of us bridesmaids had gone in bc there was NO direction on what to do from the staff or "day of coordinator" who no one knew who she was too. We were in there for like 2 minutes tops when the DJ guy (who is from the venue not hired by the couple) comes in YELLING at us telling us we need to get out. We're gathering our purses trying to leave when he comes back again like 30 seconds later and says "DID YOU NOT HEAR ME? YOU NEED TO GET OUT NOW" like okay we're going! I'll upload a screenshot of him so the owners can know which of their employees/ vendor it is.

Fourth, the venue workers were SO rude! They know wedding days are chaotic, so they should be used to the fast-paced, stressful environment. NOTE: all of the workers were employes from the venue bc they had been there since 8 AM setting up and were the same people there that night. The venue will try to blame the couple for hiring them but no! The staff was yelling at people, rolling their eyes and being so disrespectful. Lots of the guests were uncomfortable.

Lastly, when the food was being served (by the servers employed through the venue, it was guy and 2 girls), they had spilt the food on a guest's dress and since it had oil it was basically ruined. Since they were just flopping the food on the plate, not being careful. His reaction to the guest was "oh, my bad". Just really annoying, bc she had already been yelled at, disrespected and then had her dress ruined which was the cherry on top.

Overall, yes, it is a pretty venue once fully decorated, but it is not worth all of these and probably more problems. As a newer venue, you would think the owners would be more hands on and try to make things better, but they are very rude and will try to gaslight the bride into thinking it was her fault. Brides, your day is already going to be busy as is so choose a venue that will make your day easier! FOR SURE...

I recently attended a wedding at the San Antonio Glasshouse and, while the venue is beautiful, there were several issues that could have been handled much better.

First, the couches in the bridal suite had broken legs, and the bride and her party had to fix them before anyone could sit down. The bathroom in the front living area was extremely cramped and lacked essential items like soap, toilet paper, and a trash can, making it difficult for the bridal party to get ready. There were also no hooks to hang the wedding dresses, forcing the bride and her bridesmaids to lay them on the bed or around the room, which reduced seating and privacy.

Second, the venue staff seemed disorganized. They had to repeatedly ask the bride for setup instructions and failed to direct guests to the ceremony location. The photo booth backdrop was broken and propped up with trash cans, and there was a noticeable break in the music during the bride's walk down the aisle and the father-daughter dance, which was awkward for everyone.

Additionally, staff threw away full drinks and desserts without asking, and the dessert table was poorly set up, making guests think it was free to grab before dinner. The DJ also made a premature "last call" announcement, even though the bride had paid for additional reception time, causing many guests to leave early.

Lastly, the "Thank You" cards the bride provided were not set out until she noticed and addressed the staff, but by then many guests had already left. The venue's lack of coordination, communication, and professionalism was disappointing, especially since the bride paid for a premium package with day-of planning. This experience should have been stress-free for her, but instead, it was filled with avoidable problems.

This type of lack of management, coordinating, and communication between staff for a wedding venue is UNACCEPTABLE. Being a somewhat new venue to the wedding world IS NOT AN EXCUSE to provide inadequate service for brides ON THEIR WEDDING DAY. These are memories and significant moments for a bride that CANNOT be replicated or given back, and it is unfortunate that this happened to someone near and dear to me.

I have never been one to leave reviews although I heavily rely on them today even when I was planning my own wedding, which is why I felt very compelled to write this review because NO BRIDE should have the experience my friend did on her wedding day and feel as though she was robbed of so many things on what should have been one of the happiest days of her life.

ALSO, ladies please take notice of the owner’s response to all the individuals who left reviews, as I have, that were less than 5 stars. How unprofessional is it to get on the internet to argue with the reviewer about their own experience with your venue. The fact that she fails to take accountability for her venue and staff is appalling and unacceptable. She should be using this feedback to hire proper staff, train them adequately, and fix and address all the issues and concerns that were brought to her attention to ensure this does not happen again. It is clear that her intentions are not to provide top class services for brides that are willing to pay but to make money off of them at their own expense. Good...

Brides beware! I got married here in December of 2024. Although the venue itself is absolutely unique and beautiful, the management and custom service- not so much. I contemplated whether to leave a review of our experience or not. I don’t enjoy leaving bad reviews- but I feel that any bride that books here should be warned of what could happen to them, what happened to us. We purchased the deluxe package which included setup, day of coordinator, DJ & more. There were SEVERAL things that went wrong or didn’t happen at all from our original timeline. The worst and top 3 being : Our DJ butchered our music while I was WALKING DOWN THE AISLE. The main moment of the wedding, ripped away from us. He also asked to keep unopened alcohol later that evening (extremely unprofessional) not to mention was rude to our family the morning of check out from the rental property. We requested and were approved a late checkout in advance however this was not communicated amongst their employees- resulting with my family receiving rudeness from him the morning of. Our day of coordinator was changed THE DAY OF our wedding!! Although we were assured everything would be “fine” it was far from it. So many things went wrong from start to end. No one was directing guests! So many people were confused where to go before & after ceremony. Our decor was communicated to our original coordinator to be relocated after the ceremony (never happened) Table set ups for guestbook, cigar table and dessert table were not completed the way we had discussed with our original coordinator nor on schedule of the original timeline. Our guestbook table setup was incomplete, resulting in guests not being able to properly utilize. Our dessert table was not set up the way we discussed at all. As well as not following timeline to serve desserts AFTER dinner, they served them BEFORE dinner resulting in all the desserts being gone by “dessert time”. Our “new” coordinator gave guests our flower vases as favors which were not our wedding favors. This wasn’t noticed until almost 10pm then corrected. At that point only the remaining guests actually received our wedding favors. She started calling last call over an hour too early since she hadn’t been told that we had added on time in advance. Resulting in guests leaving early. There were multiple things broken!! The Photo Booth backdrop , cold spark machine & furniture in the bridal suite. After spending close to 10k total on this venue with multiple add ons, I encourage all brides to beware and take caution when choosing the glasshouse. The owner has refunded us a total of $100 aside from our deposit. I will be taking legal action to seek justice for these devastating things that happened with...