We bought our used 2019 Forest River Georgetown from Total Value RV - here's the Good, Bad and Ugly of our experience.

Before I dive into the experience, I will tell you we would take our business back to them.

THE GOOD - A large dealership who truly seems to care about their clients. We called before we arrived to make sure the RV we were coming to look at was still available and the salesman Chad not only confirmed it's availability but sent me several texts showing the items that were damaged/flawed before we arrived.

Chad showed us the RV and since we got there late was willing to hold it and show it to us again when we returned a few days later.

The finance manager Matt was excellent and not only got us set-up, but had everything he was responsible for taken care of before we returned to pick-up the RV two weeks later.

Billy was the lot tech who spent two hours with us the day we picked the unit up. Not only did he explain everything, but he showed us a few tricks specific to the unit.

Chris is the service manager and he does a great job of managing his crews despite the fact they are currently kicking out 3-5 RV's a day.

The dealership has six overnight sites outside their main gate for you to spend one or two days after you pick-up your RV to make sure everything works correctly. In our case we had several maintenance issues that need resolved after spending the night. The dealership fixed everything we identified in our walk-though - no questions or hassles.

THE BAD - Chad had promised us several items would be repaired on the unit before we picked it up - some were, but most weren't. While the service manager and his crew fixed everything, 50% of what needed to be done wasn't because Chad had forgotten to write it down or Billy who was responsible for prepping the unit hadn't finished. When we looked at the RV online and in person there was a 25 foot 50 amp extension cord and extra water filer in the unit - they were not in the unit when we picked it up.

THE UGLY - When we first looked at the unit it was dirty - remains spoiled food in the refrigerator, dirty windows, the roof was covered with grime and the gas tank was empty so we couldn't take it on a long test drive or fire up the generator. We were assured the unit would be cleaned. When we picked it up it looked like someone had spent about an hour in it and quickly moved on. I spent an hour just power-washing the roof when we got the unit home and another five hours washing and vacuuming. When we were doing our overnight in their sites and I was walking around barefoot, my soles turned black - the unit had not been mopped. The bed over front seats had never been cleaned and we had to literally run a vacuum over it to remove grass and pet fur. There was the remains of kitty litter in the track to the shower we had to vacuum out. The propane tank that was supposed to be full wasn't and Billy wanted to charge us to top it off - fortunately the amazing guy that did all repair work after our first night apologized and topped it off. Finally we discovered after the staff left the grey and black tanks were completely full on the unit. Seems Billy tested them and then forgot to drain them - as a result we had to clean up a mess when the shower overflowed.

We've purchased used units before and in both cases they were completely cleaned and in one case the dealer claimed the unit had been sanitized - this dealership could learn from the smaller dealership. While this was a used unit, we spent a boatload of money on it and expected that it would be clean and ready.

I've share all of this so you don't have the same issues. Like I said, we'd likely return to this dealership that's four hours from our home if we ever decide to upgrade again. They eventually made everything right.

I added some drone photos I took of their lot.

Overall experience B+