GentechPC — Attraction in Covina

If you're in the market for a top-of-the-line gaming laptop backed by truly outstanding customer service, look no further than Gentech PC. I recently purchased the MSI Titan 18HX laptop from them, along with free thermal upgrades like premium thermal paste and pads.

As someone who has purchased ultra premium laptops from other companies in the past, the experience with Gentech PC was head and shoulders above the rest. Owner Ken provided incredibly detailed and knowledgeable responses to all my questions prior to ordering. His expertise and patience were exemplary.

The ordering process itself was a breeze thanks to Ken's guidance. But the high-quality service didn't stop there - the laptop arrived perfectly and on time, with Ken following up to ensure everything was working flawlessly.

While the MSI laptop itself is an absolute powerhouse for gaming, what sets Gentech PC apart is their truly exceptional customer service. Ken and his team go above and beyond in a way that has become increasingly rare in the PC industry these days.

Overall, I recommend Gentech PC if you want an ultra premium, meticulously configured system combined with top-notch support....

Ken from GentechPC was great. He went out of his way to help me with many things, from choosing the right laptop to me to explaining the many different custom mods GentechPC offers to improve the performance of my new laptop.

Their website is no-frills, easy on the eyes, and simple to use. I found the model I was looking for within 15 seconds.

Despite so many free upgrades (liquid metal repasting, additional cooling pads, dead pixel warranty), the final price came out to be lower than all the competitors and big box stores. I'm tired of so many places charging scalper prices and I'm very glad to report that GentechPC isn't one of them. For the laptop I eventually decided on purchasing, I actually paid a couple hundred less than the next best competitor.

My laptop just arrived two days ago and I've been benchmarking it thoroughly to make sure it is performing well. My CPU and GPU are running cool and every feature is working exactly as intended. I'm completely satisfied with my purchase.

I would recommend GentechPC to anyone who is looking to get a high performance...

What a let down. Bought a new MSI Laptop for them to build. I have had issues from day one. I've taken it to various people to have had it looked at to much avail beside saying I need to update my drivers. Only real solution for them is to send it back or to MSI to look at. That will be about a month of down time. They waited for the refund or exchange time to lapse. Left me with no real options for someone whose work is based on the laptop. They left me to buy another computer so I'm able to work, which I won't be buying from them. Look elsewhere for someone more reliable.

Update: MSI repaired it, but never gave me an update on the problem. Still haven't received it back so don't know for sure it has been fixed. The MSI Stealth laptop configuration sucks don't buy one.

Update 2: MSI repaired fans and CPU and cooling system. Laptop is going back to MSI for RMA again. Yet Again this place wouldn't give me my money back. Gen Tech is Shady and don't follow there warranty MSI is even worse...