Yankee Candle — Attraction in Deerfield

SORRY SO LONG BUT IT NEEDS TO TOLD....I have come to HATE Yankee Candle but my wife loves them so I continue the battle. EVERY time I order online there is an issue. Upon moving to Myrtle Beach, we learned there were two stores here and thought our Yankee Candle conundrum was over. They shutdown the better of the two stores. Now, due to Covid-19 pandemic; I am back to battling online and customer service issues. I had a coupon for Buy 3, Get 3. After carefully placing my order and putting in coupon code, I submitted order. For some reason my debit card didn't process at that time, but it did process an hour later; after the order had already been processed on credit card. I was confused because my debit card had more than enough to cover the $113 and some few cents that attempted to be processed. An hour later I received a notification from my bank that Yankee Candle had charged my debit card, my confusion became more complex. I than checked my credit card online only to find Yankee Candle had processed $210 and some few cents to my credit card; this was the amount WITHOUT my coupon. I pick up the phone to make the dreaded "customer service" call. I informed "Richard" that I was livid and if he couldn't deal with it to go ahead and get me a supervisor.He assured me he was capable...FYI, he wasn't. The charge on my debit card was reversed, so I told "Richard" to cancel the order and reverse the charges on my credit card. He told me he could only refund and it would be put back on my card in 3-5 business days. After screaming numerous choices words and two requests for supervisor I thought I was going to get somewhere. NOPE! The supervisor told me I had two options; had the difference refunded or cancel order and refund the entire amount. I told her neither. I wanted my charges reversed. She said it couldn't be done; BUT they had reversed the charges to my debit card. I have worked as General Manager for years and I know it can be done. I also told her if she cancelled the order that she would lose a customer. At this point I have been on the phone for an hour and I needed compensation for having to do the job Yankee Candle should have done correctly the first time. She then tells me she has a third option. WAIT! She just told me I had two, where did this third option come from? This is where the poor customer service comes in. She tells me as a one time deal, she will ship my complete order and refund my the full amount. That sounds great! BUT remember the poor customer service! She guaranteed me she would personally keep an eye on my order and as soon as it shipped, she would process a refund. Skeptically, I agreed. This all took place Thursday, May 7, 2020. My order shipped Monday, May 11, 2020 and was received on Wednesday, May 13, 2020. I still hadn't seen a refund on my card so, again I pick up the phone for the dreaded call. I spoke with "Wendy" to explain the situation. She had to look at the order. Can you guess what happened? That's right boys and girls! The refund hadn't been processed yet! Wendy assured me she has now processed it; yeah, right. Meanwhile, here we are on Friday, May 15, 2020. I am sick and tired of the lies that Yankee Candle customer service spews from its vial mouth. They care nothing about customer service; only your money. The CEO needs to be fired. The head of customer care needs to be fired. 96 reviews on sitejabbers gives them a 1.56 stars. This is not acceptable as a business. If the CEO will contact me, I will be more than happy to explain why he / she is a failure. Please shut the doors on this...

So I'm mostly writing this review about the restaurant/take out area, but since it is not an official restaurant, I have to write this review here. The village itself is neat, but if you don't like crowds I wouldn't recommend it. The lines were incredibly long, and in some areas you really couldn't move past people. The decorations and set up were beautiful though, and I can imagine it being a fun place on a weekday when it is less crowded. As far as the little "tavern" that is attached, I would recommend getting food elsewhere. The food was good, but the communication between the staff and guests was quite awful. For one, I asked if they had gluten-free pizzas, as I have a sensitivity. They said they did, so I ordered one, only to find out it was a $10 price jump, taking the price from $14 to $24. That wasn't a huge deal to me, since I was hungry, but I would have liked the staff to tell me how much of an increase it was before checkout so I could have ordered something different. Additionally, both my friend and I ordered the pizzas we did because they had pesto on them. When we received our order there was no pesto. We went back and asked why and they told us they were out. Again, would have been nice to know so that we could have ordered something else. Finally, my friend decided to get a drink at the bar. She told the bartender "I'd just like to order the flight and then close out my tab. Please close it and bring my card back." After 15 minutes, she realizes the bartender still hasn't brought her card back and she inquires about it. He said that she had to pay for her drink at the other end of the bar. She asks why he didn't tell her that he was keeping the cars when she asked him to close the tab as she specifically asked for her card back and he said because people sometimes walk out. She says "I very well could have walked out with my card. It would have been nice to know that I had to close it out myself." So again, I am giving it 3 stars because the food was good and all of these things aren't a huge deal, but I would highly recommend Yankee candle tell its employees to communicate with its guests better. You guys make enough money that you don't need to dupe people...

Stephen! Stephen was an older delightful gentleman. He came up to my family while smelling some candles and gave us a great explanation on the woodwork candles. He was kind funny and delightful to talk to. We then crossed paths with him again in the "toy center" of yankee candle. My son was playing in the ship while Stephen gave us the "lore" of the boat. We brought up Santa but unfortunately we were not able to make an appointment due to it being sold out. Stephen told us to hold on and that he would be back shortly to let us know if we were still able to see Santa. Stephen got us a booking with Santa! He went out of his way to make sure my son got the experience that he came for! I thank Stephen so much for the effort that he put in to out visit today at yankee candle. It was a wonderful experience throughout the store, to Santa, and the attendants at checkout. Thank you to...