Altitude Trampoline Park - Delmar — Attraction in Delmar

Well tonight’s visit was very disappointing. I went with my sister, niece, and a friend. Keep in mind we are all former employees. I have no complaints in regards to the owner Vish HOWEVER the new GM Jason.. I was very surprised at how unprofessional and rude he was towards us. We had perviously gone the weekend before that being myself, my sister, and my niece and we were charged $29. Tonight we were all charged $15 even for the child and when we asked why he looked at her and said she was tall. We just wanted some clarifications on why we were charged a different price that pervious Saturday he just repeated the price back and thankfully our friend tonight paid the remainder because we only brought in cash due to us not wanting to leave our personal belongings in the locker room. Even then we just accepted it and paid despite the fact that he had an attitude. A few minutes later we realized there was a lot of young children there and I decided I was not comfortable jumping (not even five minutes after purchasing the wrist bands.) I kindly explained to the gm Jason and he said I will not give YOU (emphasis on you) a refund is how he posed it..again with no explanation. I can’t argue if the policies have changed but he would not tell me what the policy for a refund was... when I was employed there we would offer refunds or jump passes for another time. This all could have been avoided if he would have just given some clarification instead of just saying I will not give you a refund. Out of curiosity because I was just so shocked at his attitude towards customers I looked at pervious reviews and I see that this is not the first review about the GM. To top it off He even laughed when I told him I would get in touch with Vish (the owner) and attempted to throw his business card telling me to go ahead and contact him. I was completely frustrated and instead of getting angry I just said I already have your name and walked away. My friend immediately contacted the owner who was very kind and apologized for our experience and said he was...

Just left our son’s birthday party and we’re so disappointed. First, we showed up exactly at 3:30, our scheduled party time and the room was not ready for us. We immediately noticed that it was so busy and way too crowded. When we got in our party room we were informed that we couldn’t add on chick fil a, like I had been told only two days prior to. After speaking with the manager, they did agree to allow us to place an order. The bounce area was absolutely, ridiculously packed. It was then that I was told Altitude has recently added on several party rooms. They look something like pop up tents. Clearly, there is not enough space for this. When it was my son’s private dodgeball party the referee didn’t show up so my husband starting “refereeing”. About 5 mins into the game an employee came to help out. Maybe 2 mins later, our party host came and said the kids had 1 more minute. We explained the game had just started. We were given a few extra mins and then proceeded to the party room. When we arrived our party host told us our pizza order had been messed up and she could place a new order. Due to time, we told her not to worry about it. We felt very rushed. Then as we were handing out cake, an employee came to the door and started tapping on her watch to let our party host know we had to wrap it up. We try not to complain and understand that other parties are coming in however, we paid for 2 full hours. I really think Altitude needs to reconsider having the new party rooms...it’s obvious they have bitten off more than they can chew. Too many people, too hectic, not enough help,...

This is all because Karina & Gaby!

I can tell you that I have always had a great experience here. Staff is always there to help with anything. Today, I couldn't get access to my sister kids on the app where you can share their membership, so when there with you, there's no additional cost because they have that membership. I honestly worked on it over text with my sister for over an hour, and I was not having any luck. I told the staff when we arrived about that and that I was over it and didn't care about the cost without this access. They turned my frustration total around and after a few minutes of working with my phone and sill not able to fix it, not because they didn't know how or the willingness to do it. Sometimes, tech just doesn't work. I would like to give the whole staff a huge thank you, especially Karina and Gaby for there kind hearts, and willingness, not only to resolve this technical problem, but the real thing I'm greatfull for is they made me move past my frustration and put me back into the right state of mind so I was at peace again. I hope this finds management and they reward them with more than just a good job that's the way we want things to be. It's not easy finding employees like them, so please do what you can for them so they stay with you and stay kind, caring, loving individuals!

Thanks, Karina & Gaby, for centering me. Never change! What I experienced today, I know you will change the...