Platinum Toyota of Texoma — Attraction in Denison

I bought my Tundra in January 2020 and the sales team was excellent. However, I've since had maintenance performed on my truck twice and was very dissatisfied both times.

My first visit for maintenance was back in July on a day when no other customers were there. All I needed this time was a tire rotation and they completed it in about 10 minutes. However, they did not fix the tire pressure after the rotation, so my front tires were over inflated by 3psi and the rear tires (which are the most dangerous to have under inflated) were under inflated by 3psi. The multi point inspection paper I got from them showed everything they had done and the section that says "Tire pressure P.S.I. checked/adjusted to:" was left completely blank, indicating they had not even checked the pressure, much less adjusted it. After they finished with my vehicle it sat in the parking lot for almost 45 minutes before I decided to go ask if it was ready to go. They lady apologized and gave me my keys right away. I'm assuming she just forgot to give them back to me, which would've been more understandable if I hadn't been the only customer there. Also, when I got back in my truck, I noticed someone had lowered my seat all the way down, moved it all the way back, and leaned the seat back a little. It felt like I was sitting like a thug would. I know this is a minor complaint, and sometimes they may need to adjust the seat to drive it, but I'm 6'4" tall and I don't believe anyone there would need to scoot my seat back any further than I had it. Just seems like they did this unnecessarily. My main concern was the tires though. A friend of mine recently died because of a blowout caused by under inflated tires.

Today, 12/23/2020, was my second visit for maintenance. This time was regular maintenance, oil change, etc. When I gave them my truck I explained to the young lady what happened last time and asked her to please make sure they adjust the tire pressure after they rotate the tires. This time I got it back with all four tires over inflated. The front tires (should've been 30) were 6psi too high and the rear (should've been 33) was 1psi high (maybe still warm from driving). Seems like they just added air to both and didn't check them at all. But why would they inflate the front more than the rear when they're supposed to be less!? I looked at my multi point inspection paper and, yet again, the area where they are supposed to write factory spec psi, checked psi, and adjusted to psi were all blank!

I VERY seldom ever leave reviews but this is absolutely unacceptable and a huge liability for the company if they are sending vehicles out the door with improperly inflated tires. This is one of the most important parts of an inspection, why is this being overlooked!?

Since I specifically asked them to make sure it is correct this time and they still did not do so, I really hope the owner, or someone who can make things happen, sees this. If the problem is resolved by the time I go for my next vehicle maintenance I will update my review. If not, I will not buy another vehicle from here because the service after the purchase means more to me than a good sales team. Right now this is a great dealership being brought down by a poor service department!

Update 1/21/2021: I missed a phone call from the service manager, Bill Fisher, over the holidays. I returned the call the first week of January and had to leave a message, but got no call back. Today I called and left another message. Bill called me right back. I was told he's been watching them to make sure they are checking the tire pressure. Told him I appreciate it. I'm certainly not trying to be difficult but I feel this is simple, yet critical, so no excuse for overlooking it. I should be going back for my next service sometime around June. I'll update as soon as I do.

Update 1/30/21: My wife brought her RAV4 in for service today, with correct tire pressure, and got it back with all 4 over inflated. Paper was not filled out, yet again. This is absolutely ridiculous and something...

I found myself needing to purchase a new vehicle after an accident left my Entourage totaled. I hadn't planned on buying a vehicle for several years and had no idea what I wanted. I knew I need a van or something similar because I like to include my seven grandchildren every chance I get. One day I wandered into the dealership Classic of Texoma and just drove around the lot looking at their vehicles. I got out to look at several through out the lot, but it was when i was looking at the Sienna and another that a sales person named Brett approached and offered to help. Until now I had never considered Honda, Toyota or Nissan and if I just hadn't known what I wanted or could afford I probably wouldn't have then either. Brett was awesome right from the start. I test drove the Sienna, after he drove it first and introduced me to it and the features on it. It fit the bill for everything I needed. I also felt very comfortable with the sales person I knew I wanted this vehicle from this sales person. I didn't go to other Toyota dealerships to compare I had full confidence in Brett and Classic of Texoma. Now i had to convince Wade, a staunch Ford man. I had to work that weekend and asked him to go and ask for Brett, just look at it, Of course he didn't. So I got him there the following Saturday. The Sienna I had driven had already sold to my disappointment but he test drove one on the lot and talk to Brett. He was sold, if only because this was the one vehicle that was closest to what I had lost and knew I would be happy with it. I was disappointed that the original one I had looked at wasn't available but was going to go ahead and see what the off the lot price of the other was. I think Brett sensed my hesitation and asked the manager to look at what was available on other lots. They found one and this one had the rear DVD player the only option the first did not have I was looking for. Oh happy day and my vehicle was ready for me on Wednesday. Financing was easy, a lot easier than I have ever experienced. In the past breakfast lunch and dinner should have been included. I realize that because my less than perfect credit rating can produce some challenges the process can take time but honesty and respect mean a lot. Chad gave this to me from the time we were introduced. Again I was comfortable and it happened very quickly. These two gentlemen are priceless and not just because things went my way but they appear sincere in helping the customer, they don't come across cocky, or belittling. They are real people demonstrating, their knowledge and expertise to people in a professional manner that is very hard to find in today's world. I am happy that I chose to wander in to Classic of Texoma that day and will choose to do business with them again. I plan to go to them for all my service needs and hope that I continue to receive the same service from all other...

I tried to give this place a few tries but each time I had a bad experience. The first time I brought my vehicle here to get serviced they provided me suggestions of what could use attention. One of which was one of my vehicles axels was bent. I’ve never heard of this being an easy issue to cause. Not saying it’s impossible but not common. (Fast forward, I took my vehicle to have a different service center check it out and they informed me clearly that this type of axel is meant to provide a fair level of bending for varying road conditions.) A separate time I took my vehicle in to get a diagnostic check. A clerk confirmed that the diagnostic cost would go towards the cost of the repair if I wanted to go through with getting the work done. I eventually went through with the work and at the end, when it came time to pay, I found that the lady did not subtract the cost of the diagnostic test from the original cost of the work being done. They tried charging for the cost of the work, and an additional diagnostic fee. For 15 minutes I had to keep pushing to explain how they were trying to overcharge me for the work they completed. The clerk then tried to pull in another employee to battle me on this issue, to which I then had to explain how the cost was different than what I was originally quoted and why. Minutes later they proceeded to give in, although without being apologetic about their mistake. The whole time the clerk felt shady because it was clear and obvious how they were trying to over charge me. It even get like she knew what she was doing by overcharging me but kept pushing to see if I would give in. I’m not one to speculate but I’ve gotten this impression from this place far too many times. I’m never coming back to this place. I’d rather drive miles for better service, rather than close for...