Let me start by saying the stars this venue has received are all for the location. The location is beautiful. That being said, the actual venue staff are terrible to work with. They are incredibly unorganized, rude, and do nothing to help you on your wedding day. From day one, there were issues.
Lost of deposit check: Okay, we loved the place, the walk-through was wonderful; I mail a check of the deposit (before COVID-19) with tracking and āIt never arrived.ā I told them I had tracking as it was a large amount of money, and the tracking says it was delivered. Nope, they do not have it. I have to drive up in person (take off work) and drop another check off the next day or lose our wedding day. Because they terrified me, I had my mother-in-law drive up and drop off the check.
Communication Terrible: I think over the nine months we planned our wedding, we emailed upward of five different people that often wanted the same documentation we sent to another person. āOh, we did not get your DJ contractā we emailed it to Sandy on this date, āOh well, email it to me to again,ā blah blah blah. Then COVID hits, and their office is closed, so we again email the women that we had mainly been in contact with to see COVID planning and what their thoughts were. We hear nothing for about a month, then finally someone else emails us and says, āThey let her go,ā but there was no return emails or any forwarding when we had been emailing her over the past month! I understand times are hard but at least forward her emails to another person.
Walk-through: Met with Britney was wonderful; we asked for the ceremony chairs to be distanced, which they said was no problem. It was a lot of yes we can do that, of course, blah blah blah well come to find out they could NOT or would not do what we were discussing.
DAY OF: This is where the story really turns. We were allowed to come to the Beach House at 10 am well; we get there, and it is locked. No one in the office, the number goes to voicemail. My mom in her car is driving around to try to track down someone to let us in. She finally finds a groundskeeper who let us in at 10:30, so now hair and makeup are running late. Then we look at the ceremony chairs, not distanced and soaking wet. The groundkeeper tells us they put them out Friday, and it had rained Friday night, but tells us the office staff will be in at noon to help us. In the house, we notice the windows and mirrors are dirty and various other concerns that point to the house NOT being cleaned. My photographers ended up cleaning the mirrors so we could take āgetting ready picturesā without fingerprints all over the mirrors. Noon rolls around; a staff member comes down and rudely tells me, āWe are understaffed and have three weddings going on.ā When asked about wiping down the chairs and social distancing of the chairs. She then tells me, āYou need to accept it will rain on your wedding day.ā When I asked her about our rain plan of moving the chairs, so they are not in pictures and also the volumes of water under the tent and around the ceremony site. Extremely rude and unnecessary to have that tone and conversation with the bride on her wedding day. Anyway, we ask for the golf cart to transport the wedding party to the ceremony site (under the tent), which she agreed. Well, ceremony time is about to start, and no golf cart, we had to call three times to get ahold of someone who finally came down to help the bridal party get to the ceremony site.
Additional comments: after the wedding, I found out that the caterer was the one to mop the floor under the tent, and my day of coordinator was wiping down the tent and chairs while Bohemia Overlook watched. I also found out that they were bad-mouthing me outside of the house, which my hair and makeup heard as they...
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