Tree Trekkers Frederick Outdoor Aerial Adventure Ropes and Zipline Park — Attraction in Frederick

We had a 9-yr old on the spectrum who sometimes has difficulty grasping multiple instructions at one time and for whom this was a brand-new experience, so we began at the "beginner" level. We were pleasantly surprised how challenging this lowest level (w zipline) actually was! All three of us had a GREAT time working our way up the different levels, stopping before the "hard" level and finishing off with all the ziplines (our kiddo was pooping out and our finish time was looming). We did have one "yikes" when our little didn't quite make it to the end and slid back to the middle on one zipline...no amount of coaxing could get her to pull herself to the end (and truth be told, while she tried, her arms were completely outstretched and she was only able to get her first two knuckles over the cable which was insufficient to pull herself along). A staff member came to her rescue, and provided a solution to prevent our girl from having a repeat experience (and it worked!). :). So now I hear you asking "why just 4 stars?" Two reasons in order of grrrr: 1. START ON TIME! This REALLY irritated me. We had a little more than an hour's drive and made sure we arrived prior to the show time. Yet we, and others, sat on the benches waiting for latecomers (who showed up at/after the START time, which was well past the show time) to get processed. Tree Trekkers should NOT reward people who don't respect the show time. The latecomers should have been required to wait while those of us who arrived on time were given instruction and allowed to begin the adventure for the time we paid. 2. Incessant auto-emails requesting waivers. I sent the waivers at the same time I made the reservation...months ago. Most, if not all, of the waiver-reminder emails indicated I'd completed only two instead of three (because our granddaughter's was not e-filed/filed along with ours). Please update your system And while this last point is not a reason for the dropped star, changing up the language certainly could make a difference: "Closed-toe" shoes (as noted on the site) actually means "full-cover, secure" shoes. Our girl had closed-toe hiking sandals with great treads and well secured with velcro straps across the top of her foot and around her heel. Her footwear had to be and was approved for use on the courses. The hiking sandals were great while on the obstacles and ziplines, but not so good when on the wood chip-covered paths. Absolutely not a big deal, but just right out front have "full-coverage, well-secured footwear" (and/or list sneakers/or other appropriate shoes) on the website/anywhere footwear is currently noted vs just "closed-toe shoes (no crocs)" Easy peasy. (I saw "sneakers are required" at the end of one of the "send your waiver" emails as we were driving to the site...but mind you, after making two calls to ensure they actually had our waivers, I was ignoring their correspondence). I hope the next time we visit (bc I'm pretty sure there will be a next time :) ), the start time will be honored, and the auto waiver-emails will be disengaged once a client has sent...

Tree Trekkers' staff was exceptional. I'm talking - the best staff I've interacted with in years. They were extremely professional, helpful, always kind, and responded immediately when we needed help.

We were celebrating my daughter's 12th birthday. After much research about which aerial part in the DC area to choose, we drove our 3 girls (ages 6-12) about an hour from our house to Tree Trekkers. We chose this place because the reviews were so good, and it seemed to be one of the only places that we could all be together for the day but still try different levels of difficulty if we wanted to. I'm so glad we chose this place. It was the PERFECT way to spend a day together, celebrating our daughter's birthday.

Some of us were a little scared (yes, including me) and were hesitant to do the trust fall and zip lines at first (but you kind of have to once you're up there) and the staff was SO unbelievably supportive and helpful from the ground, each time we needed encouragement.

My youngest didn't quite make it all the way across on one of the zip lines on the zip line trail. I knew she was safe, but I was nervous she'd be scared when it happened. A staff member responded so fast to help her, she didn't even have time to be scared. He even stayed with us for the next two zip lines in case she got stuck again. She said later - "Mommy, he was so nice and helpful when he saved me." LOL, It wasn't that serious at all, she just didn't quite make it to the platform - but in her eyes, he was a hero.

We also felt very safe with how they've implemented social distancing and requiring masks. All guests complied with the mask requirements when on the ground and the staff was always in compliance with masks. This was very important to us, and they did it very well.

It was such a cool experience for all of us, from start to finish. The staff and the course made my daughter's birthday a great one. Thank you Tree Trekkers! I'm so thankful that I listened to your great reviews and chose your location. We will definitely be back!

P.S. Whoever was working on 8/20/20 between 10:30am and 1:30pm needs to be recognized for how truly awesome they are - from the check-in process, to getting the harnesses on, to training, to the experience in the park... exceptionally well done (and I'm not that easy to...

This was our First time visiting and my nephew's (5 yo) first time doing a high ropes course.

What we liked: staff - these people are really the star of the show. Everyone was extremely nice and personable. While doing the beginner course. My nephew became frightened and one of the staff went out to us, to assist with building his confidence. This gave him the morale boost to finish his first course. Gear - the suit is a full body harness. I felt completely safe in the rig. You do not need a helmet so if you want to wear a hat, you can. The staff put on and take off the harness. You must attend a mandatory safety briefing prior to starting the activity where they go over the clipping system in a multi method approach (audio instruction, recall quiz, practical application). The clipping system is fool -resistant. ensuring that you are secure at all times. Activities - I can only speak from the beginner courses, but the course does introduce new elements in an approachable and intuitive way. The courses are setup in a hub and spoke model with a central tower in the center, and branching routes to take. telephone pole towers breaking up the various obstacles, allowing speedier trekkers to get ahead of more cautious individuals. Considerations: Accessibility - due to the nature of the activity, and safety requirements, there are some accessibility issues. First is the weight limit is 250lb, second is height, the clip on/clip off points can be difficult to reach by young kids and it may require assistance. If such is the case I would recommend at least someone a bit taller to go with them. To assist in this aspect. Gear - while appropriate, it can be a bit confusing the first time, even after the instructions. It can sometimes make you think you're doing a rudimentary logic puzzle when one of the clips is not behaving as you think it should (although in every instance it was i who had done something wrong) My nephew was complaining about the cumbersome nature of the straps. Food and drink - there's no place to purchase food or drink on premises (that I could identify), so you may want to bring your own. They do have a water filling station, so at the minimum I would bring a water bottle.

Overall we really enjoyed our experience and we both are looking forward to our next excursion...