YOURBESTBODY — Attraction in Gaffney

At first I loved coming to YBB! Their showers are great, always clean. There was a personal trainer who helped me work out when I was unsure of how to operate the calf raise machine. I really felt like YBB could be my forever gym.

There was a few weeks where the wifi was having issues. The gym plays good music but I prefer my own.

One of the reasons that I chose this gym over others was because YBB has a basketball court, racquetball court, batting cages, walking trail, pool table and cafe. The one thing I’m not fond of is that the hydro massage is out in the open not in a private room and there is only one chair. Not the biggest deal in the world but if you wanted to get that post workout relaxation you can do it under intense bright gym light where folks will walk past you in order to get to the basketball court. It kinda defeats the purpose of relaxation. Granted you’re only there for about 10 minutes.

In the midst of COVID, at first they were performing temperature checks and one of the staff members was wearing a mask. It’s always the same guy who actually does his job. Every time I am there, he always does the temperature checks, where’s and mask and sanitizes the machines. I haven’t seen anyone of the other staff members taking COVID seriously. We felt that if one staff member wasn’t performing proper procedures then how can I ensure my safety. We wore a mask when we went to the gym and I keep sanitizer in my car.

They must have been short staffed this one day that I went one day with my fiancé. They were out of sanitation wipes in both buckets (in the main area) I didn’t check the weight lifting area. They weren’t performing temperature checks on incoming customers. I cannot say how often they do temperature checks literally when that one male is working. At the time, my fiancé and I were staying with a kidney transplant recipient and an elderly woman. We took COVID seriously and we still continue to do so. We both have not had COVID. So we know that our practices have helped us.

I cannot tell you how many times people have seen me wearing a mask in public and have informed me that they don’t care about getting COVID. I never confronted folks about not wearing a mask. I wear a mask for my own reasons because I don’t want to potentially spread COVID to someone with a compromised immune system. I’ve already lost too many friends and family to COVID and I felt their deaths would have been prevented if everyone was following proper CDC guidelines and not what someone with no credible credentials says about COVID.

My fiancé and I often wanted to play basketball. There is a group there always playing basketball full court. Always males. We tried going at different times of day and night just to be able to play basketball. It’s my fiancé’s favorite way to get her cardio in. Sometimes we looked at the parking lot saw a whole bunch of cars in the parking lot but it was mostly the people using the basketball court. We kept the membership for the basketball court we were only able to use maybe 3-5 times in a 6 month period. I asked my fiancé if paying the monthly membership was worth paying for a basketball court we are always unable to use? The basketball court is what caused us to cancel the membership. If this happened to us, I wonder how many others have done the same. No matter what time of day I went to the gym, I would see no more than maybe 5 people working out. There will be like 10-15 people playing basketball.

I ended up cancelling my gym membership and working out from home and buying Steezy. I lost 52 lbs to date! I was paying for the family plan but for the same price, I could learn how to dance for a year anywhere I have a wifi connection. I also bought myself a yoga ball, mat, and boxing gloves.

Before we cancelled our membership, we were asked if there was anything they could do to convince us to stay. Yes, my reviews are long but they are thorough and honest. I hope the info that I provided helped someone out in some...

I canceled my membership in May and was told the draft would still come out in June which I completely understood. In July, the draft came out again. I called YBB and was told to wait 5 days for the money to go back into their account. After five days, I returned and was told that I needed to bring my bank statement to prove the draft was taken out. After questioning the reason for their request, I was told that was their policy. My response was if it happens that often that you need a policy, then obviously you have a problem. After several conversations and several visits, the issue is still not resolved. I have refused to show them my bank statements because a reputable business should have their own records verifying drafts that were taken out. I suspect that if they have a draft that was not honored, they would quickly have that information Several times I have been told the owner would call me. I am still waiting. If the establishment were having computer problems and it was going to be several business days before they could verify drafts, I would understand. At that point, mail the reimbursement or call for the reimbursement to be picked up. I am beyond bewildered at the lack of professionalism and mismanagement. This is only the second negative review I have ever written, but I felt compelled to do so in this situation. I have decided that they can keep the $31 because over time that amount will eventually cost them much more. Still waiting on that phone call from the new owner. Obviously, I will be waiting...

I've never written a review before but after my experience with these people I felt compelled to do so. I started my membership with Your Best Body earlier this year around summer time I believe, but I wasn't using it very often so I decided to cancel it. Over the next few months they continued to take money out of account. So I called them and explained what happened and I called me bank and told them to cancel any future transactions from them. At this point I thought it was all settled. 3 months or so go by with no withdrawals taken out of my account. Then a couple days ago I get a called asking if I was satisfied with my membership. I preceded to tell them that I had already canceled my membership. She then said that she would have a manager call me later that day to discuss it. I get no call. Then 2 days later money is taken out of my account again by Your Best Body. After 3 or so months of no transactions. So I call them and told them what happened and she said the manager had left for the weekend and will be back on monday, this is at 12 in the afternoon mind you, so I think it's ridiculous that there wasn't someone there to help me settle this. This has by far been the worst experience I've had with a company. I'm usually not one to complain but I felt like I needed to after this horrible customer service experience. And on top of that, the gym is not even that great. I would not recommend this place to anyone and I definitely will not...