I really struggled with how to put in words how I feel about the treatment of senior citizens and the handicapped from this center. In my blunt and honest opinion I believe that the aquatic center and the city of Cumming have purposefully set out to rid the center of all senior citizens and handicapped with the exception of those who are enrolled in paid exercise programs. I feel the director of the center(which appears to be a ghost due not ever being available in person or on the phone) has given strict orders to turn the instructional pool into a cube of ice. This pool is suppose to be heated between 83 to 86 degrees, however the temperature is lowering on each visit. I'm guessing on my visit last week it was 68 to 72 degrees. For senior citizens and the handicapped this is extremely dangerous and very uncomfortable. Water at that temperature causes severe muscle spasms and negates the purpose of trying to relieve our aches and pains. I and many others have voiced our concerns over this issue, however it falls on deaf ears. It is time for the director to either resign or take care of the concerns of the centers customers. This aquatic center is large enough to accommodate people of all ages. However it appears they are mainly focused on getting as much money as possible from the families with children. I once voiced my concern and was told to take it to the mayor! That's shows you just how much the staff really thinks of the senior population. It's a shame that a rural county like Habersham can accommodate the needs of all its citizens fairly but Forsyth County is only set out to satisfy the greater needs of those who provide the most revenue. Also I would like to thank the center for its generosity in allowing the seniors and handicapped one full hour on Sunday to soak our aching bodies in a block of ice before opening the floodgates and allowing what feels like hundreds of small children into the pool with us. It's extremely difficult to run for cover without being bumped, splashed and even knocked over before navigating our way through the maze. Shame on you for not caring enough about the handicap and senior citizens to just turn the temperature of...
   Read moreBooked my daughters' birthday party at the Cumming Aquatic Center on 04-21-19 on 02-20-19 and I paid the deposit (see attached screenshot). This was the only day available that suited our calendars as there are many swim meets at the Aquatic center. We have handwritten invitations for her friends at school as well as set up a Facebook Invite page, planned a cake and food, had people RSVP to this event as well as my daughter has grown increasingly excited about her party. Well on Friday 04-05-19 I got a call from Anne at the Cumming Aquatic Center saying that "Oh we are closed that day for Easter Sunday". Firstly I thought that this is a Christian Holiday that this would not be celebrated (I am a Christian, so this is not a comment about faith, but why is this center closed for a Christian holiday, yet the state and church are supposedly separate?), secondly if there are computer systems and schedules in place, why was there not an X over the 4/21 date indicating they were closed, and thirdly how is it okay to ruin a kid's birthday party when the mother booked 6 weeks in advance? What am I supposed to do now? I had to email her teacher to somehow send a letter to all of the children she invited at school so none of them turn up for her non-existent party. So disgusted over something so stupid. The more I think about it the more annoyed I get. If this was your kids party how...
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