Forever Diamonds Jewelers — Attraction in Gilbert

We wanted to return a chain that we bought at a location in another state. We assumed it was the same jeweler but we we were wrong and the ladies automatically all said together there is only one location very nasty. We were traveling through and we honestly made a mistake. Even the store emblem and font was identical so that was so crazy they weren't the same locations. Really.. the chain in question was just too girly in order for my husband to wear his father's day present around his neck which was his little girls hand print. The girl that helped us was sarcasticly rude and said, "And where do you live?" We replied, "Georgia." She said, "Georgia?!". Like as if she was implying that's not a good thing or something. Honest mistake really but I can tell you we won't be returning to this jewelry store. We waited about 7-10 minutes for someone to help us and about 3-4 ladies were standing there eyeballing us. Little did they know we were looking in the market for a ring and another chain even though we were up to buying another one even though it wasn't the right store. Don't get me wrong the product here is top notch and nicely priced but the customer service sucks. My husband just served this fine country overseas for 9 months and to get his father's day present and not to be able to wear it sucks. Don't judge a book by its cover ladies especially when your well-being relies on it. One of you could have benefited from a fine commission off of our purchase. Cheers to all of you ladies and your nasty...

Forever Diamonds is amazing. The staff and jewelers are wonderful and really know the meaning of customer service. I have brought jewelry from watches to bracelets, had numerous pieces repaired all done with great respect, even if I had purchased the pieces elsewhere. My latest was a quartz crystal watch that was running fast. It would gain a half hour to an hour everyday.I contacted the manufacture and they were quick to tell me it was out of warranty and to take it to a jeweler. Called Rusty and explained that my expensive anniversary gift wasn't running correctly. He knew about the manufacture of the watch and told me to bring it in. I dropped it off and the next day Rusty contacted me and told me only the battery needed replaced, Simple fix. I'm sure any other jeweler would have wanted to send the watch to the manufacture for probably an expensive replacement. It has been several days and it is still keeping time. While we waited Rusty even cleaned my wife's and my gold rings to look brand new again, I would recommend Forever Diamonds for any of your jewelry needs. Thank you for the great service...

Not trustworthy. Overpaid on a faulty ring.

I’ve never felt so swindled by a business of any sort, let alone one claiming to be Christian. The diamond in the engagement ring I purchased came loose within the first month of getting engaged. It fell out completely not six months in. Their response: “well, that’s what you get with a four-prong setting,” as though it was my choice of stone and ring rather than the product they offer that’s the issue. Come to find out, after speaking with a different jeweler, I was sold a setting that was not meant for an oval diamond. After this, I half expected to find out the diamond I bought was made of glass...

If you’re looking for an engagement ring, or jewelry of any kind, do yourself a favor and go with the friend in the diamond business, rather than a sneaky wolf in sheep’s clothing.

Response to owner: they were perfectly aware of the issues I was having with the ring. I spoke directly with the owner—who is likely writing responses to this review—the first time the diamond came loose. To claim ignorance to the problem is,...