My boyfriend and I recently attended the tubing option at Snow Snake. Upon arrival we had to wait in line to get checked in, while waiting in line they mentioned they were waiting on tubes. Luckily since we arrived early we got to start on time for our hour slot. Unfortunately the wait for tubes pushed back other times, so a lot of the 4pm start were actually starting at 4:20, when out time was 4:30. So once we got up to the hill there were lines for all of the hills. At this point it took us 20 minutes to make it down once. Which unfortunately was not the best option since we were only there for an hour and at that rate would have only been able to go down 3 times. Luckily after a few runs it got better with less people.
There are 4 different hills you can go down, and 2 “lifts”. Each hill has its own “attendant” that tells you when you can go and can spin you if you’d like. Each attendant for each hill has his own rules and this is where things got unfortunate. One hill attendant allowed my boyfriend to push and spin me off the top, while another did not. Another attendant let my boyfriend run and jump on his tube (he just mentioned you cant ride down on your belly). Near the end of our session, I went down the hill first. As I was getting out of my tube I heard an employee (named either Jim or Tim, but will be referred to as Jim for this story) at the bottom of the hill yell to another employee “Ill yell at him, I haven’t yelled at anyone yet today.”
My boyfriend then comes down the hill and Jim yells at him for running and jumping in his tube. The employee at the top of the hill was upset that he did this, even though another employee at the other hill allowed us to do it. Words were had between my boyfriend and Jim, and Jim walked away. Thinking this was resolved we got in line to go back up the hill. When we were getting hooked up to be brought back up the hill after waiting in line I hear on the radio Jim ask “Is he (referring to my boyfriend) still at the bottom of the hill?”
I make it to the top of the hill and get unhooked, by Jim, same guy that yelled at my boyfriend at the bottom of the hill. Jim walked up the hill to be the one to take us off of the lift. He flung my strap so close to my face when he unhooked me, I then stood up and monitored how he removed my boyfriend. Jim flung his tube so hard he made him fall out of his tube. I then confront Jim, about what that was for, because it seemed suspicious that now he is up there to unclip us when he was originally stationed at the bottom of the hill.
Once I confronted him, he said that people fall out all the time when they unclip. However the whole time we were there, as well as the 15 minutes standing there waiting for a manager to arrive not one other person got flipped out of their tube, expect my boyfriend. A manager arrived eventually and Jim just so happened to be no longer unclipping from this hill. Which again seemed suspicious like he just went up there in order to fling my boyfriend out.
Mick, the manager, didn’t have any interest in hearing our side of the story. I was trying to calmly explain what happened and all he did was smile sardonically at me the whole time. He then said he needs to get his team’s side of the story. And gave us no solution on what would happen after that. It just seemed as if he didn’t care what his employees did. I did calmly give him advice that all lanes need to have the same rules, and if they did this could have been avoided.
Overall, my consensus is that Jim the employee whipped him out of the tube on purpose, between the walkie talkie conversation between employees and him magically being at the top of the hill to unclip us and then gone after we get unclipped. No solution happened, and we decided to leave since the manager had nothing to say to us and was not listening. The actual tubing portion overall was not as expected since within that hour mark, excluding talking with employees, we were only able to go down the hill 5 times. Also each attendant should have the same set of rules...
Read moreMy husband and I took our almost 4 year old granddaughter to go tubing for her first time. We had pre-ordered our tubing tickets for Saturday, March 2nd. but unfortunately they were out of power, due to a tree down. No fault of theirs! They quickly called us to let us know that tubing would be down for the day and they would refund our money, so we just bought tickets for the next day. This happened to be their winter fun day, which I thought would be chaotic, which it wasn't. Our granddaughter was able to get her face painted and was given several little "prizes" from some of the workers which she thought was fantastic! The young gentlemen that worked the tube rental, tow rope and the send off at the top were all top notch guys! They were all so kind and helpful, after all my husband and I hadn't been there in over 15 years. When it was time to leave our granddaughter did not want to leave, she wanted to set a timer, i told her they already had a timer for us, the young man at the top of the screamer hill heard me and played along and told her "yep, the timer is going off in 2.25 so we better do our last run. On this last run my phone popped out of my pocket (i didn't know it was this run) they young man at the tube rental said to give him a couple minutes to get coverage and he would go up to look after he radioed up to let them know to be on the lookout. He just happened to look at the straw at the bottom of our last ride and found it. They were ALL great people and we definitely will be visiting more...
Read moreI sat in the lodge and had a nice glass of Pinot. The server was pleasant and the owner was good. A great place to hang out while waiting for friends. Before that I had chili “cheese” fries. Wow! How hard can it be to make chili? I don’t even care if you use leftover hamburger patties like Wendy’s does but please at least make it resemble chili, which should be spiced and hearty and filling. This expensive stuff was not just not great but was really bad. They came out cold with “cheez” on top, not savory shredded cheese. So there’s that cheap, gluten-containing (which matters to some) yellow-orange stuff glopped on top of cold fries. I had asked for onions and some woman in the kitchen without a hair net or gloves went searching through various refrigerators for something before coming over to cut the onion. No hand cleaning or glove wearing before chopping and picking them up with her fingertips. After I picked them back off my fries, I searched for the chili and literally found 4 beans and a few pieces of ground beef about the size of lentils, a bunch of canned tomato pieces and soupy tomatoey stuff sogging up the fries. Again, none of it warm. It was so weird! I spent $7.25 and felt ripped-off for sure. Anyway, clearly no quality control from making the chili to offering and selling it on chili “cheese” fries...
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