Facts:

1. I asked a specific question regarding the protection plan. The salesman didn't know the answer, but said he would get it and get back with us. He never got back with us.
2. We were told we'd receive a phone call that Friday. That didn't happen.
3. Manager called on Monday to discuss my comments. I was unavailable. Manager left a voicemail saying he'd call back the next day. I called back and had the CSR leave a note letting the Manager know I'd be available the next day for the phone call. Manager never called back.
4. I was told by the salesman that delivery on Saturday wouldn't be a problem. They ONLY deliver to my area on Wednesday's.
5. A CSR called to let me know about delivery. I mentioned again that the manager had never gotten back to me. He still hasn't gotten back to me.
6. The delivery service told me to expect a call 40 minutes before they would come to my house. I received a call from a random number. I answered, but no one was on the other line. Call probably just got dropped. I then called back 3 or more times trying to verify if it was the delivery service or not. They either never called initially or never called back after the first failed call or didn't answer my callbacks. No contact was made with me by delivery service. Thankfully, I had someone waiting on my house since I expected issues.
7. The couch was ordered and delivered in a reasonable amount of time. No complaints.
8. The couch is quite comfortable and we are happy with our purchase.

Opinions:

1. A customer's experience with the salesperson will be dependent upon how much money the customer is spending. The attitude of our salesman changed when we decided to make a lesser order with the intention of getting the other pieces at a better time for us.
2. We didn't dilly-dally in the store. Didn't waste time. I thought we were pretty quick. My wife didn't spend any time looking through fabrics. She liked what she saw and went with it. I thought the whole thing was pretty quick and allowed the salesman to get back on the floor. Apparently our order wasn't sufficient enough for him to follow up with an answer to our question
3. The manger didn't care about resolving any issue we had or ensuring I had an answer to my question. I left a poor review and he probably had to check a box saying he attempted to make contact.
4. I would verify multiple times if you are told something. Much of what I was told just wasn't accurate.
5. If you want answers, you probably need to pester them. They won't do much to ensure your happiness once the card is swiped.
6. The CSR ladies I spoke with were both wonderful.
7. The quality and comfort of the couch is great thus far. We are quite happy with it.
8. I expect other companies have similar or better quality and hopefully better at providing accurate information to customers.
9. Don't wait for them to call you back. If you want to talk, you call them. Otherwise, it won't happen.