Land of Make Believe — Attraction in Hope Township

poorly handled management and customer service and dirty. I reached out directly to give Feedback and raise concerns after our trip with many people last week was cut short due to “rain”. Workers let on prior to it happening that they would close if it was too slow — not because of impending rain.

When purchasing tickets, they kindly pointed out that there’s no refunds for rain which we completely understand and we went knowing that it could possibly rain later, but we have been there before when it was raining and they did not shut down So we assumed it was safe to go and prepared to be a little soggy. After spending way too much money, the park unexpectedly closed with no warning and it was absolute chaos. Kids were crying because there was no communication and things just started slowly shutting down without word. On top of all this, as usual, the bathrooms, smelt disgusting, there are flies flying around the bathrooms, which clearly indicate it is filthy, and many of the teenagers working have horrid attitudes.

My visiting party felt ostracized from being lgbtq+ Because why else would a 17-year-old girl working at land of make believe give attitude to two kind dad’s and two sweet girls when the park was virtually empty? It is common that the teenagers there appear to have better things to do. This is why I lovingly used to referred to it as the place where dreams go to die.. Because as much as it is rundown and ran by teenagers with bad attitudes, our kids still usually have a blast and it is nearby. After our last experience, We will happily be taking our business elsewhere, and I will no longer be gifting. People gift cards are encouraging them to come with us all summer.

Not only was my inquiry ignored, my comments were deleted on their Instagram. That is the only way the owner decided to finally acknowledge my message and still given very unclear response, which indicated that people were given rain checks to come back. I asked for clarification and received none and I completely understand. People are busy however it has been a week of back-and-forth going nowhere when the proper thing to do would have been to respond and informed me that we have rain checks available so we can try to make up for our last visit.

The owner clearly does not care, she did not bother to look into the sad situations and was quick to defend the fact that it is clean and she gets compliments on her staff. If I had a complaint so specific about staff and an experience At my place of business, I would certainly look into it. Instead, she is busy posting on social media trying to get more people to come in .. shame on her.

Instead of giving it another chance, since she is making that difficult to be done, I will be contacting the board of health instead. Also keep in mind, God forbid there was an emergency, that huge area has no PA speakers or anything, so I was given a taste of the absolute chaos that would happen if there were a true emergency, which in two days world is quite possible, and it would be a disaster because it is run so very poorly.

Maybe take family’s feedback seriously and stop being so money hungry… there has to be a reason that majority of the workers are so miserable there. I’m sure it’s not a happy place to work under...

Recently, I had the opportunity to visit LOMB, and while there were enjoyable elements, a few key areas emerged that, if addressed, could significantly enhance the overall visitor experience. My feedback primarily centers on payment options, food choices, and the management of smoking areas. Payment Options Need Expansion: One of the most immediate points of friction was the surprisingly limited payment options. The current reliance on, or preference for, Discover Card for certain vendors or areas is quite restrictive. In today's diverse economy, visitors expect to use a wider range of payment methods, including all major credit cards (Visa, Mastercard, Amex), debit cards, and potentially even mobile payment options. Expanding these choices would greatly improve convenience and prevent frustrating situations for guests who may not carry a Discover card. Food Choices: A Call for Health and Variety: My second major area of feedback concerns the food. While it's understandable that event food often leans towards quick, fried options, the current setup presents a couple of notable issues. Firstly, the prevalence of food fried in peanut oil is a significant concern. Not only does this pose a serious allergen risk for many individuals, but it also contributes to a generally less healthy offering. Secondly, there was a noticeable lack of healthy food options. For those seeking lighter, non-fried, or fresh meals (like salads, grilled chicken, fruit, or vegetable wraps), choices were virtually non-existent. To remedy this, I strongly recommend either diversifying the existing food vendors or, even better, adding another food truck specifically dedicated to healthier, alternative cuisine. This would cater to a broader audience, including those with dietary restrictions or simply a preference for healthier eating. Smoking Areas Require Better Management: Finally, the designated smoking areas within the park need significant refinement in terms of both communication and location. Despite choosing a table we thought was well away from any smoking zones, we repeatedly found ourselves downwind, with the smell of smoke drifting over our meal. This greatly detracted from our comfort and enjoyment. Clearer, more prominent signage indicating the exact boundaries of smoking areas is crucial. Furthermore, the placement of these areas should be re-evaluated to ensure they are sufficiently isolated or designed to prevent smoke from impacting non-smoking zones, especially dining areas. Better ventilation or more strategic positioning would ensure a more pleasant environment for all patrons. Conclusion: LOMB has great potential, and with some thoughtful adjustments, it could easily become a five-star destination. Addressing these specific points – diverse payment options, healthier food choices (perhaps a new food truck!), and better managed smoking areas – would not only enhance the visitor experience but also demonstrate a commitment to accessibility, health, and comfort for all. I look forward to seeing these improvements on...

I will start by saying that my kids had a great time because well they are kids and what they could do was fun. I tried calling for an entire day to inquire about what food I could bring to the park. Having never been there before I had assumed that the picnic area was outside the actual park. I sent a message through Facebook asking about bringing snacks for my daughter due to her severe allergies. I got a rather nasty email back with capital letters that they ALLOW food in and that they were interested in where I “understood” I couldn’t bring food in. I wrote back apologizing that I misunderstood where the picnic area was. I should have known then. We visited the next day and when we got there it was discover only! That is fine they have an ATM great well the ATM did not work. Again fine we bought tickets online from the parking lot and packed our own cooler for lunch. When entering the park, the woman pushed my stroller back into me because my husband was still putting wristbands on my daughter Beyond rude. They she yelled at me for having the kids swim vests on the stroller as she let another child walk right past us with one on. My husband and I decided to make the best of it because we had paid for it already. We got over to the swim area to get seats. The lifeguard was hiding behind one of the kids slides crying her eyes out hunched down for a good 20 mins. Another lifeguard attempted to talk to her when she stormed off to a seat and continued to cry. In the lazy river the kid working it was too busy punching the rafts to help anyone in or out. As we went around my youngest was losing it I asked one of the life guards if there was any where my husband could get off with her to which I was ignored 3 times so I put my feet through the tube to push them a little and got yelled at. Only 1/2 the water slides were open in 95 degree weather. And they just let you go right after the next was a little concerning for me. On positive notes my kids loved Santa (the man needs air in that building not healthy to sit there all day) he was so personable and friendly the lady in the store was great my daughter lost her wristband and she was so upset and she made her feel so much better. After we ate lunch in the car the girl at readmission was so friendly she truly enjoyed being there and it showed. The kid running the tornado ride was phenomenal with the kids and joking around with them. All in all they made a rather terrible visit a little more enjoyable but most of the staff were rude and unhelpful. The good ones should be rewarded...