Joint Reserve Base Ellington — Attraction in Houston

This place is very slow. So much so, the lead NCO (I think, he was out of uniform) was telling people by 10 to just come back tomorrow. As this NCO was out of uniform, he proceeded to lecture his soldier on rules and guidelines. Very amusing to say the least. Then he goes back to his office and plays candycrush with his girlfriend and little ankle biter dog. When he finally emerges from office, he SUMMONED this elderly USO female worker with a very smug hand motion, no words, no maam or please. Just a finger snap and come hear now gesture. 6 hour wait for a dependent ID card. I understand that you can only work as fast as the software allows but even the retired airforce colonel that was behind me mentioned that he used to run the same establishment elsewhere with far better efficiency. These guys need to audit their work performance. It's bad when you can say that Fort Hood has got you beat, just saying.... no ICE complaint cards either, I would hide them too if I...

Drove 45 minutes there with my wife. We had both registered with that base to utilize the PX there about a year ago. I was told my information was expired and also that I would not have escorting privileges to bring my wife inside. That the information was handled wrong. They fixed my information so that I could go in, however, I had to make my wife wait at the visitors control center while I picked up a few things at the PX. What happened? Did Ellington Field JRB stop allowing spouses of service connected veterans access? Surprise surprise....There was nobody at the VCC to talk to about this as the guard walked over to tell me. I was not second guessing his authority, however, I just wanted to get the explanation from somebody at the VCC. I get that all base regulations vary from base to base but this was a huge disappointment over a visit to the PX and frustrating since we had registered a year ago and my wife could go with me. But not this time...

I arrived at 6:45 and there were 6 people ahead of me. We were let in about 7:30 and the staff began working then. Then we were informed the system was down and they would keep trying. I waited for about 30 minutes and decided I would have to come back but stopped to make sure I had proper documentation and Elaine (?) was very helpful and tried the system again and it worked! Yay! If you plan on going you have to go early. I was very apprehensive to make the trip after reading some of the previous reviews. But I found the staff, active duty and civilian, were very professional and informative of the issues they were having. It was a good...