Crown Winery — Attraction in Humboldt

First, let me just say we had an absolutely amazing time at our event.  We've been absolutely raving to everyone who will listen and have been eagerly trying to decide on a date for our wedding we also planned to have with you.  We felt the money spent was well worth it and from what I hear we also tipped your bartender rather well given the size of the group.

Even your staff said they had a blast and found the night to be entertaining.  I was.positively beaming when we left, so excited to have chosen such a perfect venue.

Second.... when we left the venue there were three uncorked bottles of wine that were returned.  I admit I misread the contract, however (and I have several witnesses to back this up), Mrs. Sharon accepted the bottles back.  She told me the drawer was already closed down but she would be sending me a check as soon as it was reopened.  She said nothing about the fact that we only purchased one case of wine and said it would be no problem to return the bottles.  She even apologized she couldn't give me cash then and there.

Nearly two weeks later I haven't received anything so I call back.  I am now told I would not be receiving a refund and pretty much my only option is a 3-hour round trip drive to re-collect the three bottles.

With how much money I've spent on you and planned to continue to spend on you, I am not that worried about the less than $60.

If I'd been told the night of that no refund could be given, I'd have happily taken the three bottles and accepted it.

If I'd received a message letting me know it couldn't be done without having to call back myself two weeks later, I'd even be happy to work something else out (I'd have been happy just receiving a credit towards the wine purchase for our wedding when we hold it, for instance).

But the fact of the matter is,  YOUR MANAGER set up an expectation that I would be receiving a refund for the unopened bottles of wine.  Then, YOUR MANAGER did not have the decency to contact me to let me know the expectation could not be met for whatever reason until after I called back checking in.  Then, YOUR MANAGER refused to offer any solution other than a three hour drive.  She kept insisting she made a mistake, she's only human.  Fine, I get that, FIX YOUR MISTAKE. (finally, after thoroughly pissing me off, she offered to ship the bottles to me... yeah sorry you've already pissed me off and I am not going to take a compromise anymore, I want what I was promised).

Now, when my fiance gets home, I have to break the news to him that our "perfect venue" is now out of the question for our wedding.

Not to mention my best friend and my cousin, who were both there that night scoping out locations for THEIR wedding.

Then there's also the attendee who owns his own bar and was considering making yall his sole wine supplier because he was in love - he talked to your manager and bartender about it that night and I thought it was going to be an amazing time for everything.

I've been absolutely raving to everyone, but after the conduct of YOUR MANAGER those raves are about to become rants.

If you want to piss off a customer over a meager $50 - fine by me.  The negative publicity is on yall.

Not to mention I work for an attorney.  If yall want to go to small claims court over $50, fine by me.  Because of the principle of the matter, I certainly am willing to do so.

Your move, Crown Winery.

(FYI: this post will be duplicated across...

My husband and I got married at Crown Winery this past September. I cannot express how amazing of an experience we had. We were in communication with Dawn from the time we booked, to the day we got married. Dawn and her staff made sure we had everything we needed, let us use anything we needed (e.g. freezers & chafers) and were so accommodating the whole time. They let us see picture of past weddings; which helped with decorations, placements, etc. Dawn unfortunately was not able to be there for our wedding, but her husband, Scott was there helping and keeping in contact with anything we needed. Crown Winery has some of the most amazing picturesque spots and convenient for either indoor or outdoor weddings. My husband and I were overwhelmed with their generosity and hospitality. They helped with setting up chairs, taking out the trash, and rearranging in the tasting room for our dinner and desert table. With their beautiful scenic areas, gorgeous balcony, green vineyard, and AMAZING food & drinks. We could not have picked a more incredible venue to tie the knot at. Lastly, they had some of the best customer service we have ever experienced. They treated us like family, ensured everything went smooth the day of the wedding and gave us plenty of time to set up/tear down the day of the wedding. My husband & I look forward to going back and visiting every year and being treated with such incredible...

The building is very pretty and the space is well maintained, I do wish the patio faced the vineyard side instead of facing out towards the street so it had a prettier view while eating. The Pizza is AMAZING and worth the trip on its own! They have a nice portfolio of different grape varietals available for different palates, but I will say even their dry selections were pretty sweet and not what I would usually drink. They also have a few craft beers for those who don’t enjoy wine at all! The different wine slushies seem like a fun menu option too. Next time I will have to try one of the sandwiches or other food items! I do wish the staff was a little more informative but there was also going to be an event later that day (in a couple of hours) so maybe they just didn’t have time to run us through things or tell us about tour options.

All in all we will definitely make the drive again in the future, it was a...