Shoshone Ice Caves — Attraction in Idaho

My recent experience with Shoshone Ice Caves was incredibly disappointing due to the unprofessional behavior of the manager. My group of 7 had booked a tour for 3 PM. However, due to traveling with three toddlers (and frequent bathroom breaks), we arrived a little late at 5:10 PM. I had spoken to the manager earlier, and she assured me that as long as we arrived by 5 PM, we could still take the tour. So, although we missed the tour by only 10 minutes, I was ready to accept the loss.

However, the young man at the front desk was polite and helpful. He offered to call his manager, and she came over to speak with us. After listening to our situation, she kindly promised us a full refund. This was a relief, and I appreciated the gesture. But two days later, I noticed that I had only received a partial refund in my account.

I called them to clarify this issue, and the manager immediately knew it was me. She told me that unfortunately, I was not eligible for a full refund due to their cancellation policy. As someone who works in management for a large retailer, I completely understand having policies in place. However, her “manager on duty” had promised a full refund, which is why I was shocked when the main manager decided to change the refund amount without any notification to me. No call, no email, nothing.

What made the situation worse was the lack of professionalism in handling it. When I called to resolve the issue, the manager’s tone was rude, dismissive, and completely lacking in customer service. She curtly told me, "My decision is made, and I will not change it," before abruptly hanging up on me. This was both disrespectful and unprofessional.

The whole experience left a bad impression. If you’re traveling out of your way to visit Shoshone Ice Caves, be warned: the management here is not customer-friendly and doesn’t follow through on their promises. I would not recommend this place to anyone based on the poor treatment we received from...

Its a good place to visit to learn about the beauty of nature. Even though this is called a Ice cave, this is in fact a lava tube beneath the surface where ice formed. The fun fact is our guide was a young teen and i was actually surprised that he could be a guide at his age.

The trip is generally 20-30 minutes but can be a little more if there are some seniors. If you avoid focusing time on photos and enjoy the cave, it is actually good fun.

There is no mandate to wear a jacket but it is cool out there and if you are not fond of the cold unlike me, please adorn a jacket. But beware that if you go in the summer, some part of the tour is outside and some in the cave so wear the jacket before you step beneath the surface.

Another fair warning is that if you find it difficult to climb through rocks and small paths with steep inclines, please do not try. This is not a difficult tour but can be for folks who are old and find difficulty with navigating steep terrain.

The place is around 50 minutes from Twin Falls, ID and so you would have to spend 2 hours in travel and 45 minutes getting on to the tour which is planned for every hour. One option is to add the Craters of the Moon (around 45 mins away from the caves) to your itinerary so that you can have yourself immersed in a full day trip seeing lava tubes and learning...

I visited here yesterday with my husband and two adult daughters. It is a unique place. It doesn’t look like much from the outside but the tour of the ice caves is very interesting, and the tour guides give lots of information and answer questions.They tell about the history of the ice caves and the area as well as scientific information about the ice and the formation of the lava tubes. The cost is $15 for adults, less for children but I didn’t look carefully at the child price. The tours run once an hour starting on the hour. We went at 1 pm. We arrived 20 minutes before the tour but took the time to look around the gift shop. It takes about 45 minutes. Bring a long sleeve top or sweater or shirt as it gets chilly in the caves. It was 28 degrees Fahrenheit and we were there on a very warm September day. Also wear comfortable walking shoes as the path to the caves is a little uneven and rocky. In the cave itself there is wooden walking path which is pretty smooth. Worth a visit and there is a gift shop with Idaho souvenirs as well as rocks and geodes you can break, jewelry and more. A small museum is also there with a bit of history about the caves and the area, the most interesting thing there I thought was the pictures of the Olympic skaters that skated in the cave...