Hix Wrecker Service — Attraction in Indianapolis

Hix towed my vehicle on 5/8/2018. No problems with the tow driver. My issue stems from a customer service standpoint. I used my insurance's roadside assistance to pay for the tow. I facilitated a phone conversation between the driver at Hix and the Roadside assistance claims person to ensure the proper steps can be complied with (P.O. number issued, insurance agreement that they can use Hix, etc.). All parties agreed that Hix can be used and a P.O. was issued. On 5/14/2018 Hix called me aggressively stating that I need to pay the bill since they talked to the insurance company and Hix claims the insurance company told they they denied payment. Hix informed me I was now responsible and if I didn't pay they would pursue court action to obtain payment from me. I called the insurance company to find out if Hix's allegation was true. I also checked the app of the insurance company on phone phone to see what it said. My app showed me documentation that says the insurance company sent a check request to the billing department and listed the check number used for payment. I called the insurance billing department to confirm the check hasn't been stopped or recalled. They confirmed. I called Hix back to let them know the insurance company told me they never denied payment and they told me they never told Hix they weren't responsible. I asked Hix how these allegations could have arisen and told them they need to be more careful in calling me in a threatening manner with unsubstantiated allegations. Hix dismissed my statements nearly the entire conversation I had with them and said they would take what I said "under advisement." Please don't use them if you expect any level of customer service outside of the driver you may use. Again, my driver was a great. Seemed to be a...

I got stuck following one of their drivers tonight, right now it's August 2018. I ended up stuck behind him for about a mile and a half down east street, by Eli Lilly. The whole time the driver had not just his LEDs on, but the bright light you use as a delivery driver to shine on to houses to see the address's times ten. No vehicle just a bunch of lights going off. Luckily we both got to a red light on Virginia Avenue at the same time side by side. Him in the far-right turning lane, and me directly next to him to his left about to cross over. I was able to get the driver's attention and notify him that his light was blinding all the cars behind him. While we verbally did not communicate he became aware of the situation and turned them off, after he lit a cigarette..

While I cannot complain about their service because I personally have not use them. I feel as if the driver was annoyed that I was trying to get his attention to warn him that he was possibly going to cause a car accident... I was personally upset that I got stuck behind this driver. The lights stayed on and it's like he never checked them between the good 3 minutes I was behind them cuz we did get stuck by a couple lights..

now I'm not trying to bash this company they do have some decent reviews on here, I am just trying to share with everyone that reads this my personal experience...

The worst wrecker company we have ever work with. I requested a tow for a truck and trailer, distance was provided (10 miles) and a lady named STEPHANIE told me that the price would be 433.00dll. I told her that I was going to call her back in 5 min, which I did, but now a guy answered. I explained to him what I needed and he told me that he found in their computer system the price I got from STEPHANIE, 433.00dlls. I ask if no other fee would be added and he said no. They tow the truck and trailer, then they charge me 712.75. I called and asked Stephanie why the service increased so much from the original price. She asked who gave me that amount. I explained that it was her who gave me the price and another employee had confirmed the amount. Stephany stated that no one ever gave that price. I explained to her multiple times that I was not laying that she is the one that gave the price and that another guy there confirmed the amount. I told her also that another tow company had giving me a 500dll price, that why I had chosen them Stephany said “well the job has been completeted and my driver has been there for almost an hour (NOT TRUE). It is 150.00 per hour. If we can't get this resolved quickly I will have to impound the unit. I told her that I never said I was not going to pay, I was just exercising my right to question. NEVER USE...