JCPenney — Attraction in Lee's Summit

I was very satisfied with the representative that assisted me with my $2,947.37 purchase. My issue is with the customer service representative. On 10/25/24 I purchased 2 wedding rings totaling $2,947.37 and the very next day they went down. I called customer service and the representative was very polite and adjusted my account $427.89. The very next week one of the rings went down another $100.00 and I called customer service and was told that JCPenney will only make one adjustment per item. I explained to her that that policy is not posted anywhere in the store or on the receipt. Prior to calling customer service the second time I went to the store and the sales clerk reassured me that customer service would do the adjustment. I’m a very loyal customer for well over 30 years and to think this situation is leaving me very unsatisfied to the point of closing my account and never shopping at JCPenney again. I want to warn anyone buying anything expensive to know how I was treated over $100 credit on a...

The jewelry dept at this store lied and said all the checkouts were down. Look over and customers are being checked out at the store registers out front. Called them on it and said oh yeah looks like they are running again. Only to be told can’t use reward points until I get $200?? Is a lie as well. I went home without my purchase. Gold & diamond jewelry valued at $749 I got for $100 after using rewards. Sweet deal & I just love the jewelry! Ordered the item online at home instead. Not the first time the jewelry dept has failed. Before walking over I noticed other customers being turned away. Oh the older woman told me out the blue,” the store counts the diamonds every night”. What a random thing to say?? Oh and when I asked if they had any silver and abalone jewelry she responded they don’t sell pewter…. Pretty rude. Btw I am a Gold Card member. I overheard her being rude to other customers and telling them not to buy certain pieces of jewelry. Mind boggling. This happened about a week ago, bothered me so I...

This was one of my most annoying, frustrating, disappointing and hot temperament visits I’ve ever had at this JCP! Long story short. The cashier was great but the piss poor manager or lead cashier. The customer is ALWAYS RIGHT! If I tell you I want to use $10 rewards then that’s what needs to be done. It’s not your place to argue with me and tell me I’m lying because you are unskilled and incompetent to comprehend the needs. I explained. I did not get service inside the store, that I am using a screenshot. I went outside the store to LOGIN INTO J C PENNY!!! You come back and say can you login again and let me see. After I just said service inside the store is a maybe…Ok boom here you go. While you’re trying to micromanage take another management course because you failed. Suddenly you’re apologizing “oh, oh,oh I see it” No, you saw it the first time but I guess the color was blocking it. Do better JCP! Trust you guys are few and far between, shoppers can and will...