One Stop Computer Shop — Attraction in Lee's Summit

I have used these guys for two custom built systems. The first system was a power house, a screaming system that worked great for a number of years.

The second system was okay. There was a missing slot in the back where it looked liked they put in a card slot of some sort but removed it. For some reason, I never really thought to question it. If you get a computer from these guys and see something like it-question it. Question it seriously.

With my recent system, I have been experiencing some problems with it when trying to edit video. I took it into another local computer repair shop to look at it for me. I upgraded the RAM but he said I needed a video card.

He tried to install a couple video cards but neither worked. He realized there was a "dead spot" on the motherboard.

Same reason my USB drives on the front of my computer weren't working properly.

So it's logical to conclude that empty slot in the back was where they tried to install a video card, but instead of replacing the motherboard with one that properly works, they decided to sell me the computer without a proper video card. And also knowing full well there were "dead spots" in the motherboard.

Who does this? What kind of computer store worth any kind of reputation would treat a customer like this?

Another thing I found out was the heat sink they put in my unit was for AMD, but I am running on Intel. This is just sloppy work, and leaves a very bad impression.

Come to think of it, I recall after I got the computer, the CD/DVD drive wasn't working properly either. When I took it in, the guy working there got angry about it and broke the door off the drive. He installed another CD/DVD drive in a different slot. Hmmm... probably was an issue with that faulty mother board you put in there, I would imagine?

If you don't want a reliable system, want a computer place that cuts corners, out right ignores faulty equipment they put in their custom built systems, and charge you a premium price, this place is for you.

But I suggest if you want great service and a computer shop that actually takes pride in putting the best custom systems that will run for years and years to come, shop elsewhere.

I am giving two stars- one star for the horrible custom built they sold me a few years back that I now realize was faulty out their door, and one extra star for the custom build they sold me before that that actually ran like a champ.

The lack of consistency and lack of taking pride in their work and fixing issues that customers may not realize are a problem until years down the road is a reason to avoid these clowns. They don't value their customers at all. They treat them like putzes.

EDIT, just saw this response. My actual name is Jeff Stoneking.

I have bought a couple custom systems from you in the past.

What I learned about my system when I took it to an independent shop near me has convinced me to never do business with you again. You won't be able to make this one right, you were shown you cut corners. Not impressed at all.

The original install date of my computer...

Do not go here in an emergency .... On the day my wife's dissertation was due she was completing her paper and while adding a graphic overwrote everything in the document. In a frantic panic I took her computer to the nearest store I could find. Upon arriving the gentleman told me "I can extract the data on the hard drive and often it will give copies of everything saved prior". I made the mistake of allowing him to keep it and accepting that he will get back to me Monday as it will be done. NOPE, only with multiple calls were we able to get it back to us Thursday with absolutely NOTHING different than when it went in but a $150 bill. In their defense I will tell you they did not promise it would fix it and it was the week before Christmas so they were likely more concerned with their own personal schedule however if you are not able to meet the demands of an emergency, be upfront and honest. When a person is in a panic don't take their money, lock your doors and go on your weekend. Accept the job with the understanding of the importance or turn it down. Ohh and try being a little...

I was looking for a local shop to repair my laptop and found this place when I stoped in to drop off my computer the technician said somebody would contact me with an update within 24 to 48 hours well I did not get a call after 36 hours so I call to check on the status and I asked why wasn’t I called and he said they have been so busy and that he would start on it that evening and call me the next day we’ll i waited all day for a call but never got it so I called and some other person answer witch I assumed was the owner I explained the situation and he said it’s siting on the techs desk and to pick it up and take it somewhere else this was unbelievable I just asked what the status was on it the owner was very unprofessional - rude -arrogant and not customer service oriented at all and he had a bad attitude and when I picked up the computer I found they never even started working on it this place is terrible I don’t know how they stay open don’t waist your time with this place it’s places like this that keeps America from being...