Red Racks Thrift Store — Attraction in Lee's Summit

I’m honestly shocked at how expensive Red Racks in Lee’s Summit has gotten especially considering it’s owned and operated by the Disabled American Veterans and everything they sell is donated for free. Prices are set ridiculously high, with basic items marked at $10–$20 each. I’ve seen reviews claiming that the high prices are because of “high-quality designer items,” but let’s be real: the majority of what they put on the sales floor looks like it came straight out of a senior citizen’s closet. Meanwhile, it seems like the teenage staff may be keeping any actual quality donations for themselves, because I haven’t seen much worth buying. The last few times I’ve walked in, I’ve walked right back out. Even during their “spend $35 or $40 and get $10 back” sale, it still felt like a complete rip-off. It’s absurd to pay premium prices for items that were donated with the hope someone else in need could use them. Thrift stores were originally created to help those struggling to afford everyday items not to become overpriced secondhand boutiques. I don’t know if resellers got into their heads or what, but this place has lost touch with its purpose. As if the prices weren’t bad enough, the customer service was equally disappointing. I visited with my father, who asked an employee if there was any flexibility on a broken tool that was priced at $40. The employee gave him an ignorant look and, in a snarky tone, said he priced it how he thought was fair even though the item was visibly damaged and could be bought new for just a few dollars more. We obviously didn’t buy it, but shortly after, we heard the same employee loudly talking in the back about wanting to “kick somebody’s butt” (to put it politely). Whether it was about us or not, it was totally unprofessional and made us very uncomfortable. If you don’t want to deal with customers respectfully, maybe retail isn’t for you especially not in a thrift store. Unless you’re elderly and not up to date on what things should cost, I wouldn’t recommend shopping here. If you’re looking for a real thrift store experience fair prices and friendly staff go check out Hillcrest just down the road. I...

This has been my favorite thrift store over the years and unfortunately I will not be returning. I’ve also recommended it to others, and will not moving forward. On 5/26/25 around 11am my mother and I were trying to check out. My mom had store credit for over $60 which had been signed and dated on 5/22 by a manager. When we got up to the counter the employee stated we needed to spend all of the credit in one transaction, so instead of doing separate transactions for my mom’s purchase and my own, the woman started to ring up both of our purchases together. No big deal, I would miss out on my $10 Memorial Day discount but my mom was kind enough to throw my items with hers to use her credit. Then the woman stopped and walked away presumably to let someone else into the restroom. Another man took the register and said he could help the next customer. I said, “Can you please help us? She walked away.” He said, “No, she just let someone in to the restroom.” Okay, fine. When she came back she said that we couldn’t use the credit at all now and it should’ve been used on the day of the return. We stated my mom hadn’t been told that, so she got her manager. When the manger came she cut me off multiple times and was trying to move me along by pointing out that other people were waiting behind me. I stated, “Can I please finish talking? I’m talking very calmly, I’m not trying to get the discount, I’m just trying to share what happened because when we first came to the counter we were told we could use the store credit.” The manager was looking at me with a pretty hateful look. I was trying to keep the peace and stated, “I am just trying to share what happened, I can tell you are frustrated,” and I was again cut off by the manager snapping, “I’m not frustrated I’m LISTENING.” So at that point I walked away. My mom lost over $60 and I won’t be back. I am not upset by losing the $60, I am upset by the way we were treated. Understanding it is only a thrift store, but $60 is a lot of money to a...

updated on February 23rd, 2021. The morning store manager called me at 4:40 PM and is going to implement a new policy and corporate is taking this seriously. I've shopped at the Lee's Summit Red Racks for over 6 years, however, that changed on the morning of Sunday, February 21, 2021 for the Sunday Sale. One of the cashiers, who recognized me, asked me "Why are you here. Aren't you supposed to be at work." I took Sunday off. I had asked the same cashier if there was anything Orange because I was wanting anything behind the counter that was orange. She was still helping me and a customer yelled at me because I requested 5 orange tagged purses. I left and did more shopping. After I was done I waited in line to pay for the items in my cart. I got to one cashier and was told very curtly that the cashier next to her would help me. I placed all of my orange tagged items on the counter to be checked out while she was helping the same cashier that earlier asked why I was there. When the cashier that helping finally came to her register she said "I can help the next person in line." I waited patiently for over 3 minutes and to feel like I was ignored was not a good feeling. I also wanted to look at a few Vera Bradley items behind the countertop. The cashier acted like I was taking up her time and that she wanted me to leave. After this horrible experience, I unsubcribed from receiving emails from Red Racks. I have never been treated like a piece of dirt. I'm so glad I have enough clothes for a...